Journey into UX Exploring in the Adobe GenPro User Experience Design-Ux/UI class

Assignment 1/Problem Statement + Personas

Problem:

There is no way patients can acquire online copies of their office visit receipts via the Kaiser Permanente web site: kp.org.

Observations:

- When I arrive to an office visit, I must decide to accept or decline a paper receipt after I pay.

- Over the course of the year I found I had a folder full of receipts. I could shred them; however I found I wanted see my costs by the end of the year, so I held on to them creating a needless waste of paper.

- Since I do the majority of my out-of-office interactions with Kaiser’s website, I would like to develop a section where patients can view and retrieve their office visit receipts as an add-on section to the Pay Bills portal of kp.org.

- This will eliminate paper waste and grant users more control over their documentation.

Personas

Persona 1
Persona 2
Created By
Ayana Baltrip
Appreciate

Credits:

Background © 2017 Ayana Baltrip Balagas Portrait © 2017 Ayana Baltrip Balagas

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