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Pipeline Studios Hiring: IT SUPPORT TECHNICIAN

Pipeline Studios is looking for a skilled IT Support Technician to join our growing team.

Responsibilities

  • Install, configure, and test computer hardware, operating systems and applications
  • Monitor and maintain studio’s servers, computer systems and networks, ensuring that they are secured and operating at peak performance
  • Help administer servers and network services AD, DNS, DHCP, SMB, NFS
  • Maintain tape backups
  • Assist in operating the help-desk, conducting follow-ups and managing tickets
  • Help administer network switches, network storage, virtual server infrastructure and firewall
  • Troubleshoot system and network problems, and talk staff through series of actions to help set up systems or resolve computer or application issues
  • Diagnose and solve hardware or software faults
  • Replace or upgrade computer parts as required
  • Provide user support, procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications and updates
  • Set up new users’ accounts and profiles, dealing with password and access issues as required
  • Prioritize and manage many open cases simultaneously
  • Research, test, and evaluate new technology and/or business processes
  • Recommend new ways to implement and deploy technology, secure systems and enhance productivity
  • Demonstrate a proactive approach to disaster prevention, best practices, and recovery strategies
  • Ongoing review of security measures and strategy – keeping infrastructure and studio data safe and private
  • May require lifting and carrying desktop computers up to 25lbs
  • Some on-call responsibilities may be required

Job requirements

  • Post-secondary education in Computer Science and/or Information Technology or equivalent professional experience
  • Experience working with networking, switches and routing technologies
  • Experience or certification in Windows/Linux platforms
  • Experience developing with programming languages such as Python, C++, HTML and Java
  • Experience in the installation, configuration and troubleshooting of relevant software packages including Maya, Houdini, Nuke, V-Ray, and other industry specific software is desirable
  • Experience working in TV or post-production is desirable
  • Strong minute/note-taking skills
  • Excellent written and verbal communication skills
  • Ability to work independently, with impeccable multi-tasking skills
  • High degree of integrity and confidentiality when dealing with sensitive information and materials
  • Ability to juggle multiple priorities and adapt to ever-changing production requests
  • A team-oriented mentality with a friendly, positive

@Pipeline Studios

  • Globally recognized family entertainment company
  • A High Tech, High Creative, High Energy company
  • Dynamic and vibrant creative company environment.
  • Excellent Health and Wellness Benefits package
  • Opportunity to work for a fast-growing company
  • Work and grow alongside some of Canada's top creative talents in the animation industry
Pipeline Studios is an industry leader and creates some of the most innovative projects currently on the market, delivering over 1500 minutes of high quality content per year; credited to our solid reputation in the global industry. Pipeline's world class creative and technical talent join us from studios such as Pixar, ILM, WB, and Disney to name a few.

As an industry leader, Pipeline creates some of the most innovative projects currently in production with a solid reputation in the global industry. Pipeline Studios has produced some of the most exciting CG, 2D and custom hybrid digital productions coming out of Canada in the last several years. Along with developing our own IP for global distribution, our current clients include NBC/ Universal, Netflix, Disney XD, Discovery, PBS and Nickelodeon.

Trusted by Leading Global Partners & Networks

Thank you for your interest in Pipeline Studios.

We look forward to hearing from you!

How To Apply

Please send your portfolio/reel and resume at create@pipelinestudios.com and specify: IT Support Technician in the subject line: create@pipelinestudios.com

Created By
IT Support Technician @ PipelineStudios.com
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