You have an impressive story to tell regarding your use of Dash Portal. Explain your journey with Dash Portal.
I joined Allstate in 2012. At that time, Allstate travelers were required to access travel information and resources via a static SharePoint site. The ability to access expense and the online booking tool was located on the SharePoint site, but the ability to access other travel related tools and information was a cumbersome experience.
At this same time, Travel and Transport was launching their new Dash Portal. After thorough evaluation of the tool, I saw the value it could bring to our travelers. I determined we could create a travel hub on the main employee log-in page of our company intranet site to lead travelers directly to Travel and Transport’s Dash Portal using single sign on. Gone were the frustrations of broken links and fragmentation that were prevalent in using multiple landing pages on a SharePoint site. We determined all travel resources would be housed within Dash Portal. This would be the only way to complete travel related functions.
Gone were the frustrations of broken links and fragmentation that were prevalent in using multiple landing pages on a SharePoint site.
The users easily found themselves in a visually appealing gathering spot for all of their travel needs. Travel news, itineraries, online booking tool access, upcoming hotel stays, car bookings, etc. were now at the travelers’ fingertips in one secure location delivering a consistent user experience. Messaging to travelers could also be done in real time.
Explain ways that you educated your employees to increase adoption.
Early education about the new portal was imperative as it was designed to be the only place our travelers could go for all travel-related needs.
To help educate travelers on the new portal and its capabilities, we started an internal campaign called, Travel the Allstate Way. We began hitting the road to conduct roadshows in person with travelers, taking them on the portal journey from policy to expense. We created pop-up screens in the expense tool, offering helpful portal training videos and travel hints to engage the reader. By showing visuals of the tool it provided a better understanding of the functionality for each individual traveler.
WE BEGAN HITTING THE ROAD TO CONDUCT ROADSHOWS IN PERSON WITH TRAVELERS, TAKING THEM ON THE PORTAL JOURNEY FROM POLICY TO EXPENSE.
What challenges did you face when mandating Dash Portal with your travelers?
There were a few learning curves over the last two years. Dash Portal became Allstate’s enterprise application, meaning proactive communication about the portal’s upgrades and maintenance was and continues to be crucial to avoid down time for our travelers.