It is by being able to stay in better contact with the customer itself, commercial or personal, the market itself. Be thinking and acting more proactively around customer need and breaking the mold of what insurance and insurance related services have typically been, and paving a new path with new products and services.
It’s all dependent in today’s world on flexibility. The insurance industry traditionally has not necessarily needed to be flexible, and thus our systems were designed to produce a policy, produce a bill and get them mailed to the right location. We never envisioned that technology would be used in the way it is today, we never envisioned that technology and other social changes would make the world as reactive and spontaneous as it is today, and as such both risk and the way insurance companies address that risk, help manage that risk for their clients, it’s going to necessitate flexibility.
I’m absolutely convinced that we’ve only envisioned a minor set of what’s going to change – and unless an insurance company builds flexibility into its business, its people, process and technology it’s going to struggle to keep pace with the change as it continues.
What do you intend to bring to the 4th Annual OPEX Insurance: Disruptive Transformation Advisory Board?
I hope to promote the insurance industry and its best interests, and at the same time acting as a professional catalyst for change. That is one aspect I want to bring to the board. The other is the whole aspect of the networking in and across the industry to the degree that competitors can cooperate and work together to learn from one another. I think being an advisory board member would allow me an opportunity to do that, and contribute the rather unique experience that I’ve had over 40-plus years in both insurance and now technology solutions is something that I can bring to the board as far as insight.
How prepared are you and your organization for the changes on the horizon?
Find out more from Craig and 60+ insurance industry speakers and conquer the chaos and technology of today to become the insurer of tomorrow.
Only at the 4th Annual OPEX Insurance: Disruptive Transformation Summit, taking place September 18-20, 2017, in Atlanta. For more information, go to: www.operationalexcellenceinsurance.com