The Keep Americans Connected Initiative
Launched on March 13th, this initiative states:
- Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
- Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
- Open its Wi-Fi hotspots to any American who needs them.
So far, more than 700 companies and associations have signed up on the Keep Americas Connected pledge.
This listing includes AireSpring, Allstream, Altice Business, AT&T, CenturyLink, Comcast, Cox, Crown Castle, Frontier, Fusion, GeoLinks, Lingo, Logix Fiber Networks, RCN, Grande, Wave, Silver Star Telecom, Sonic, Spectrum Business, Sprint, T-Mobile, Verizon, Viasat, Windstream Enterprise and WOW! Business.
The FCC website https://www.fcc.gov/keep-americans-connected has a list of all Telecom vendors that have made this pledge.
If you have already contacted your Telecommunications company and worked out an extension of your payment terms, please contact RadiusPoint so we may notate the account(s) in our system.
If you receive a call at your site from someone claiming to be from your local Utility or Telecommunication company threatening immediate disconnection of services unless payment is made via Prepaid Gift/Debit card, Check or Debit card… Hang up!
FACT- Scammers will attempt to get you in various ways- Phone, Email and In-Person visits.
- Phone- Caller IDs can be manipulated to appear coming from the provider. Beware any call threatening immediate disconnection if payment not made right then.
- Remember – Your provider will NEVER ask you for payment through Prepaid Gift/Debit card and will never ask for personal information unless YOU initiated the call.
- Emails – Known as “phishing”. These are fake emails that look legit, complete with provider logo and link to the company’s website.
- Double check the sender’s email address against any previous emails received from the company and to the company’s website. If it doesn’t add up, don’t click!
- In-Person visits - An individual claiming to be from the provider will attempt to access your site due to “something being wrong” or offer assistance to “help you with your utilities” for a cash fee.
- Remember – A Utility provider’s employee will be wearing a uniform and have a badge present (complete with name, company name and logo). They will also arrive in a marked company vehicle. If you still have doubts, take their information and call the provider using the number on your bill, not one provided to you at the door.
Created with images by Jorge Salvador - "Telecomunnications" • Anders Krøgh Jørgensen - "untitled image" • NASA - "untitled image" • Blake Connally - "Code On" • Tarun Anand Giri - "Dark Life"