EMEA CSM - All Hands Offsite Hamburg | 16th-17th February 2017

The 16th and 17th of February over 100 CSMs from all over Europe have met to work on a common objective

LEADERSHIP

  • BE CONFIDENT
  • BE EMPOWERED
  • STEP UP!

CUSTOMER SUCCESS

"OWN IT!"

EXECUTION

  • CSM BRAND EXECUTION
  • VALUE REALISATION
  • CROSS-FUNCTIONAL COLLABORATION
  • PROACTIVE CUSTOMER ENGAGEMENT
  • CAREER PATHING
  • SME NETWORK
BRAND EXECUTION
RETAIN & GROWTH
SME NETWORK
SINGLE CUSTOMER VIEW
TIME TO VALUE
Customer Experience
We had Great GUESTS
...and we had some great fun

...maybe too much fun

AWARDS
  • Genuine: Florian Christoph
  • Exceptional: Steve Ortmann
  • Innovative: Karim Hambach
  • Involved: Gordon Barker
  • Overall Contribution: Andre Martins

THANK YOU

Here is to a successful 2017. Roll on 2018!

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