I joined BMC Software in 2009, leading the Complementary Product Group, with 5 products in its portfolio mounting to over $170M in business. My primary focus was on making BMC India known for Innovation and Customer Value Realization.
In addition to handling the CPG portfolio, I was Accountable for driving innovation across the site. As part of the charter, I led the Incubator team at BMC India that strengthened the company’s product portfolio in the rapidly changing IT industry landscape. We incubated new products (RemedyForce, ITDA, and Cloud Lifecycle Management) creating positive ripples in the industry. Under CPG, creating strategic alliances, reducing engineering expense, retaining revenue whilst creating alternate revenue for the products, were a few things I was in-charge of. I have had the privilege of being the first General Manager based out of India, managing a global portfolio of customers and products.
Currently, I serve the Asia Pacific and Japan regions as the Chief Customer Officer, responsible for ensuring that customers successfully realize value from the BMC products and solutions they use. I also head BMC India and Ukraine Operations.
Your take on the culture at BMC, especially for women
The culture at BMC is one that drives innovation. It encourages Product Lines to constantly reinvent based on market challenges, and stay relevant in the face of dramatically changing industry landscape.
It is a very inclusive culture with a room for extreme collaboration, transparency and “doing it right” ideology.
We have a women-friendly work culture. We encourage women to take up leadership roles and you will find prominent leaders like Monkia Fahlbusch, Elizabeth Xu, Nayaki Nayyar, and others, setting the pace for rest of the workforce.
At India, recognizing and acknowledging the different roles played by women employees, and taking in to account their needs at different stages in the life, we have worked on implementing different programs at the office.
The Women’s Network group, Women in Technology series, tie-up with Wings Sakhi (for pregnant women employees), Baby Blanket Program (baby shower gift form the org), extended maternity leave, Cocoon (resting room for women), having doctors and gynaecologist on premise, are a few things we have conscientiously put together.
According to you, what are the Top 5 traits of a successful leader
According to me, a successful leader should:
a. Strike a good balance between strategic and tactical decisions
b. Have the risk taking ability, especially when the result is unknown or ambiguous, and drive success
c. Dream Big and Different when executing and bringing to life the vision of the organization
d. Have the ability to share the vision of the org to the last engineer and architect in the team. Engage them and help them find meaning and purpose in life. Help them connect the dots and understand and realize the big picture
e. Stay Curious. Innovate. Imagine the “What if” scenarios more often than not. Make a difference and envision a new future – a new world
We all have that one special person who influences us the most, to step up in life. Who is your role model?
I have had the honor of working with some of the best leaders as I started my career.
- Faizal Hoque, Co-founder of EC Cubed, taught me all about entrepreneurship
- John Gillis, Co-founder and CCO at Virtusa, taught me about customer intimacy and how to be a trusted advisor to your customers
- Paul Avenant, ex-BMC leader, taught me the true meaning of empowerment to realize the maximum potential of a team.
All that I am today, is a culmination of the learning and guidance received from the best in the industry. Of course, there are leaders like Steve Jobs, Jack Welch and Elon Musk, who continue to inspire me, and keep the flame of innovation on.
Pearls of wisdom for BMC employees looking up to you
The one thing I would like to share with everyone is – be here because you are passionate enough to bring about a change, and be a part of the change. You should be self-driven to make a difference.
How do you begin your day?
I wake up early, spend time with my kids and dog, and look forward to my day. Basically, I don't like my mornings rushed.
If you were to sum up yourself in one line, what would it read?
I think of myself as a change agent, because Change can be beautiful!
Share a typical weekend at home
I begin my weekend with sharing coffee with my wife Reshma, and conversing forever.
We workout together, spend time with our children, Simran and Avi, check on their studies and go out. I like going to the spa to rejuvenate, and watching movies with my family.
On the social front, we fulfill the commitments signed up for, and of course, CSR activities on an individual level take priority. Most of my Saturdays are dedicated to the CSR work, and Sunday is family time.
Leadership, for you,means: COURAGE
Favourite App: SERV’D
Favourite Book: My current favorite read is - Hard Thing About Hard Things by Ben Horowitz
Who is on Speed Dial #1?: Reshma (Wife)
One thing you never leave home without: Phone
Fitness Mantra: Holistic Fitness
An OCD: Things should be where they belong
Man vs. Machine - your companion if marooned on an island: Reshma
Tarun Sharma with wife Reshma Gupta
By Sonia Safri
The Effective Executive by Peter Drucker