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Mom on the Go! GRACE BORLAGDAN - DATA ENTRY VIRTUAL ASSISTANT HUSTLER

I am a Data Entry VA Hustler. I have a data entry / document and data processing clerical experience. I can do web data research/scraping, lead research and can help you in collecting and adding up contacts. I can be your assistant for non-voice back office tasks and can also handle emails (send/reply) as well. I have made clients happy and satisfied by giving them excellent and quality results with my work.

A coffee addict

An internet surfer

Music Lover

Chocolate Hoarder!

Growing Up

I am 40, a mom and I live in rural areas of Cavite here in Philippines. I have a younger sister and I am the eldest. My parents runs a business in a marketplace selling cloths, school supplies,toys – name it we have it except food! But when my mother died on 1992 we have no more funds to continue the business and that is why we decided to closed it.

I studied in an all girls exclusive school since kindergarten until highschool. I was the typical shy-type and doesn’t participate that much in school activities until it came to my senior year that I completely build my confidence and be able to express my thoughts and desires. I have some naughty memories during my senior year. This is when I skip my Filipino subject because I am not ready for a graded recitation that I did not study my assignment – I pretend to be sick and went to the school clinic to rest just for that subject then after I returned to the class. There is also one instance wherein we are allowed to take lunch break outside of the school and me and my friends went to see a movie and didn’t went back to school. Well as they say that is part of high school life!

During my college years I had two universities taken. I feel that I am not happy with my chosen course on my first school and with that I transferred to a computer college school wherein I graduated Business Information System of 2 years.

Career

My first job I landed on was a Business Processing Outsourcing company (BPO) here in Makati City PH. I was enaged in calls but I am not that confident and for me I am not seeing myself growing with this company and so I had two companies from BPO again that handles back office clerical non voice work. I was happy and eventually my skills and knowledge grew everyday.

I choose to resign from the corporate world because I got pregnant and wanted to stay at home taking care and looking after my baby and my family and that is why I started to work at home.

I have no regrets on leaving my corporate world and choosing online work because the difference is that I do not travel and encounter a 2 hour traffic, I handle my flexible time and I can do multi-tasking (work while with my family). Also I love clients who are good payers too! :)

I am Motivated, Fast Learner and a Multi-Tasker person. I want to make the most of my data entry and clerical skills to contribute to the company. I can process and update customer information on your database. Web research, clerical and document processing, I can handle client emails, even check on your social media accounts. I can be your assistant for non voice back office tasks but not engage into calls because I don’t want clients to get frustrated on me :)

Making my clients happy and satisfied by giving them excellent and quality service with my work.

Appreciating my work and being treated like a family not only as an employee is the best feeling that I can ever have and I will love my client for that!

To clients who will hire me – I am your reliable Virtual Assistant!

WORK EXPERIENCE

July 2019 - Present Chat Support TASKUS (Cavite PH) communicate with customers through live chat or email to answer questions, solve problems, and provide basic troubleshooting.

January 2019 - May Web Research/ Data Scraping / Data Mining (Part Time / Fixed Rate) Freelance VA Data Entry work with different individual clients with different time zones. Research emails and LinkedIn profile names to input on GSheet/Excel File

September – December 2018 Data Entry Virtual Assistant (Part Time / 40hrs Fixed Time BST) (Individual Client) Work for client who runs an E-commerce store. Doing data entry web research and input it on client’s CRM

August – September Data / Web Scraper Virtual Assistant (Part Time / Flexible Hours BST) (Individual Client) Web research on a particular category or item manually and input it on excel file

August – September Quality Engineer Virtual Assistant (Full Time / 40hrs Fixed Time EST) (Company Client) Data entry checking and review receipts and invoices of different countries through company’s internal database

July – August Data Entry Virtual Assistant (Part Time / 40hrs Fixed Time- Indian Time) (Individual Client) Do math solving data captcha on telegram API

May 2008- July 2018 Compliance Assistant | Data Entry FCO WORLDWIDE INC (Fair Collections and Outsourcing, Inc) (Makati City PH) Handles disputes of debtors. Enters data into an information system. Checks on their credit standing and note the account on file to proceed to collections.

February 2005-May 2008 Email Support Representative iQOR PHILS (Makati City PH) Access customer’s billing accounts, Review either to send letters, suspend, disconnect or to restore services provided by the company.

October-January 2004 Customer Service Associate ADVANCED CONTACT SOLUTIONS (Makati City PH) Interact with customers to provide information in response to inquiries about products and services. Handle and resolve customer's complaints. Resolve complaints about billings and services provided by the company.

February–May 2003 HR Practicum Trainee HONDA CARS MAKATI INC. (Alabang Branch PH) Assists in different trainings, worked with dealer on customer relations, help in filing, making of appointments, receptionist and encoding of documents.

CORE QUALIFICATIONS

Zendesk

Canva (Basic only)

Asana (Basic only)

Social Blade

Slack

Hubspot CRM

Airtable

Google Drive

Google Spreadsheet

Dropbox

Telegram

MS Outlook

Skype

OTHER SKILLS

Live Chat Support

Do and Handles E-mail

Process customer or debtors account by updating their files every day and input it on company's database

Web research | Data scraping |

Captcha claims

Data clerical work

MY DATA ENTRY/ WEB RESEARCH PROJECTS

EDUCATION

2001 – 2003 AMA COMPUTER LEARNING CENTER Diploma in Business Information System

1996 – 1998 ST. PAUL COLLEGE OF MANILA Business Management

1986 – 1996 ST. PAUL COLLEGE OF PARAÑAQUE High School Diploma, March 1996 Grade School Diploma, March 1992

Lets Talk!

Skype ID: kirat03 / Email: gpalomado@yahoo.com / Location: Philippines

Created By
Grace Borlagdan
Appreciate

Credits:

adobe spark photos