Future Lighting News Autumn 2016

Welcome to our new look newsletter, bringing you a roundup of what’s been happening in and around Future Lighting during the last few weeks. Well that was one beautiful extended summer and an extremely busy one for us. With colder weather not too far away, at Future Lighting our thoughts are now turning to the issue of lighting controls, especially when timeclocks are the method of switching lighting on and off in your block.

Soon we will need to light up communal areas for durations of up to 16hrs per day, so before winter really sets in, now is a great time to have your block lighting serviced and overhauled. Gloomy mornings as we leave for work, and returning home in the dark can be unpleasant enough, especially without any artificial light to help brighten our path. Why not speak to one of our team to arrange a service visit and ensure your block is not left in the dark this winter

What we've been up to:

  • Our Technical director became a father for the first time to a beautiful baby girl.
  • We completed three major projects, on-time and without issue:

Abbey Mills

Abbey Mills

Merton Abbey Mills is one of London’s oldest heritage sites, located on the banks of the River Wandle on the borders of South Wimbledon and Colliers Wood. The development offers residents a vibrant lifestyle in an historic location but despite the very high standard of the apartments, flat owners and their property managers Gateway were increasingly unhappy with their outdated communal lighting. Maintenance costs were exorbitant and a quote for thousands of pounds had been received for the urgent emergency lighting repairs that were required to meet the building regulations.

Future Lighting was commissioned to assist with the design and build of a new, energy efficient lighting scheme that would keep maintenance costs low while complementing the existing design of the building.

Problem areas identified were:

  • High wattage lighting with associated high running costs
  • No means of control
  • Lights “ON” in bright naturally lit areas
  • Failed Emergency Lighting
  • Ongoing lighting failures resulting in a poorly maintained feel
  • Mix of lamp types and poor colour matching
  • Vast heat created from the existing fittings making the lobbies unbearable during summer months

Our Solution

  • Removing high wattage lighting technology.
  • Providing a simple fitting replacement roll-out utilising the existing wiring. The low energy LED lights also incorporate integral occupancy detectors that constantly monitor light levels and occupancy.
  • As the residents were used to lights being on 24/7 we made the decision to build our fittings with a dimmable facility so during unoccupied periods the lights dropped to 10% (1.4watts) output, providing an ambient level of light.
  • New emergency packs were also combined within the necessary fittings to provide fully compliant emergency cover.
  • All building feature façade lights were replaced with LED alternatives
  • All bollard lighting lamps were replaced with LED alternatives
  • All controls were tested, serviced and re-commissioned

The savings made at Abbey Mills are hefty. The lighting upgrade totalled £72,000 and will reduce energy costs from £20,495 to £645 per annum. The ongoing maintenance cost of £7000 has been eradicated and the system is now covered by Future Lighting’s five-year Full P&L Warranty. Both Gateway Property Management and Abbey Mills residents were delighted to discover that their return on investment (ROI) will only be 32 months

Marconi House

Marconi House

Marconi House is an imposing development of 86 luxury apartments developed behind the Grade 11 listed façade of the historic building in London’s Kingsway that houses the room which served as the first broadcasting studio of the BBC. This iconic building is located just a few minutes’ walk from Covent Garden and Leicester Square and now features a 24-hour concierge, spa, restaurant and lounge facilities.

Despite the very high standard of the development, lighting in the communal areas had become outdated. This had led to escalating maintenance costs and the failing system was no longer fit for purpose. Future Lighting was commissioned to help design and build a new, energy efficient lighting scheme that would complement the original design of the building.

Problem areas identified were:

  • High wattage lighting with associated high running costs
  • Ongoing lighting failures resulting in a poorly maintained feel
  • Mix of lamp types and poor colour matching
  • Vast heat created from the existing fittings making the lobbies unbearable during summer months
  • Failed and insufficient emergency lighting

Our solution

  • Removing high wattage lighting technology.
  • Building a custom LED solution that would fit within the existing luminaire housings.
  • Incorporating an emergency lighting solution within the modified fittings
  • Removing all alcove fluorescent lighting and replacing it with a new LED custom built solution, to provide equal colour rendering throughout, reduce energy and remove all ongoing maintenance issues.
  • Removing all high wattage halogen lamps and retrofitting new LED alternatives

The lighting upgrade totalled £16,530 and will reduce energy costs from £11,800 to £2,027 per annum. Developers/property managers Galliard Homes and their residents were delighted to discover that their return on investment (ROI) will be only 20 months. In addition Future Lighting has given a five-year guarantee on the refurbishment and FREE on-going maintenance

Bezier Apartments

Phase 3 is now complete

The block is now using 95% LED lighting

saving residents 70% in energy.

OUR SURVEY SAYS…

All the staff here at Future Lighting cannot thank our clients and customers enough for taking the time to complete our recent independent Customer Satisfaction Survey. The feedback was truly amazing and makes all the hard work put in by our whole team really worthwhile. Here are some of the key findings that we are proud to share with you.

Customer service is at the heart of what we do and our business has grown exponentially since we launched in 2014, largely due to word-of-mouth recommendation from you, our customers. A staggering 91% of you say you are ‘very satisfied’ with our quality of service and 94% think we’re better than our competitors.

One reason for this is the fact that we work hard to make ourselves approachable, responsive to customers’ needs and we place a high value on clear, effective communication. Our customers agree, with 96% telling us we’re there when you need us; 92% are very satisfied with the amount of information we provide; and 88% of you are very satisfied with client communication. Everyone we spoke to agreed or strongly agreed that we handle enquiries efficiently and 96% of you are ‘very satisfied’ with our response times.

We believe we have introduced innovative products and service into the residential block market and this is backed up by 79% of our customers who agree or strongly agree that we are innovative. A further 79% also regard us as knowledge leaders in our sector.

Finally – and most encouraging of all – our survey revealed that 92% of our customers have recommended Future Lighting to a friend or colleague, with 58% of you having done so more than once. There is no better method of marketing than personal recommendation, so we are determined to continue to provide our customers with great, affordable, energy efficient lighting and a level of service that you won’t stop talking about!

CHECK OUT OUR NEW WEBSITE

After a lot of hard work, plenty of late night brain storming and some exceptional creative ideas from our design and marketing team we have built and launched our FRESH new website to make it even easier for our customers to get to the heart of our business.

A bold new design and less text makes the site easier to navigate – while still giving you plenty of at-a-glance information about what Future Lighting has to offer. It’s quicker and easier to check out our full range of services and you can take a look at some of our past projects to see how much a retro-fit installation could save your block in energy, time and money. We can even fund your project for you. So take a look, find out how we can help with your lighting installation and let us have some feedback. We really want to know what you think.

CAN'T AFFORD NEW BLOCK LIGHTING? LEASE IT

We are happy to announce that Future Lighting is partnering with Clear Asset Finance - which has funded more than £2M of LED lighting systems for both public and private sector clients in the last five years – to offer residential customers a full block lighting replacement programme that can be paid for over a repayment period set to suit you.

Our new leasing plan gives flat owners the opportunity to commission a full block lighting replacement scheme that can be purchased on a buy now, pay-as-you-go basis. Our aim is to offer a package to customers that won’t break the bank and could offer a lifeline to blocks that are putting up with outdated, costly and inefficient installations.

The first step is a free site survey to assess lighting requirements. Once this is complete and the relevant credit checks have been made, an agreement is finalised via Clear Asset Finance and the new lighting can be installed.

What are the benefits?

  • Free site survey to assess your block lighting requirements
  • A repayment plan that meets your needs
  • No more costly maintenance call-outs
  • Fixed payments agreed in advance to avoid nasty service charge surprises

Call us today on 020 3826 9999 to find out more.

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