OUR SURVEY SAYS…
All the staff here at Future Lighting cannot thank our clients and customers enough for taking the time to complete our recent independent Customer Satisfaction Survey. The feedback was truly amazing and makes all the hard work put in by our whole team really worthwhile. Here are some of the key findings that we are proud to share with you.
Customer service is at the heart of what we do and our business has grown exponentially since we launched in 2014, largely due to word-of-mouth recommendation from you, our customers. A staggering 91% of you say you are ‘very satisfied’ with our quality of service and 94% think we’re better than our competitors.
One reason for this is the fact that we work hard to make ourselves approachable, responsive to customers’ needs and we place a high value on clear, effective communication. Our customers agree, with 96% telling us we’re there when you need us; 92% are very satisfied with the amount of information we provide; and 88% of you are very satisfied with client communication. Everyone we spoke to agreed or strongly agreed that we handle enquiries efficiently and 96% of you are ‘very satisfied’ with our response times.
We believe we have introduced innovative products and service into the residential block market and this is backed up by 79% of our customers who agree or strongly agree that we are innovative. A further 79% also regard us as knowledge leaders in our sector.
Finally – and most encouraging of all – our survey revealed that 92% of our customers have recommended Future Lighting to a friend or colleague, with 58% of you having done so more than once. There is no better method of marketing than personal recommendation, so we are determined to continue to provide our customers with great, affordable, energy efficient lighting and a level of service that you won’t stop talking about!
CHECK OUT OUR NEW WEBSITE
After a lot of hard work, plenty of late night brain storming and some exceptional creative ideas from our design and marketing team we have built and launched our FRESH new website to make it even easier for our customers to get to the heart of our business.
A bold new design and less text makes the site easier to navigate – while still giving you plenty of at-a-glance information about what Future Lighting has to offer. It’s quicker and easier to check out our full range of services and you can take a look at some of our past projects to see how much a retro-fit installation could save your block in energy, time and money. We can even fund your project for you. So take a look, find out how we can help with your lighting installation and let us have some feedback. We really want to know what you think.
CAN'T AFFORD NEW BLOCK LIGHTING? LEASE IT
We are happy to announce that Future Lighting is partnering with Clear Asset Finance - which has funded more than £2M of LED lighting systems for both public and private sector clients in the last five years – to offer residential customers a full block lighting replacement programme that can be paid for over a repayment period set to suit you.
Our new leasing plan gives flat owners the opportunity to commission a full block lighting replacement scheme that can be purchased on a buy now, pay-as-you-go basis. Our aim is to offer a package to customers that won’t break the bank and could offer a lifeline to blocks that are putting up with outdated, costly and inefficient installations.
The first step is a free site survey to assess lighting requirements. Once this is complete and the relevant credit checks have been made, an agreement is finalised via Clear Asset Finance and the new lighting can be installed.
What are the benefits?
- Free site survey to assess your block lighting requirements
- A repayment plan that meets your needs
- No more costly maintenance call-outs
- Fixed payments agreed in advance to avoid nasty service charge surprises
Call us today on 020 3826 9999 to find out more.