Dr Singh awarded MBE in Queen’s Birthday Honours List
- Dr Carter Singh, 40, has been awarded an MBE for services to healthcare in Nottinghamshire.
- On hearing the news, Dr Singh said he initially didn’t believe it, suspecting the email he received was a phishing scam! However after contacting the Cabinet office, the doctor was happily “surprised, humbled and deeply honoured.”
- Dr Singh, is married to Clare Singh, and has two children and another on the way. He is a full time GP, and partner at the Willowbrook Medical Practice, Sutton, where he has worked for ten years.
Signposting when you call the surgery
In recent days there has been a great deal of publicity about general practice and their desire to avoid seeing patients; this isn’t the case.
Our reception team are coming under a great deal of pressure from some patients and we see a need to clarify what happens when you speak to a member of our reception team.
Our reception team are experts at ‘signposting’. They don’t direct you elsewhere so that we can avoid seeing you. Our reception team will ask what the problem is, no matter why you want an appointment. They aren’t nosey, and they’ve undoubtedly heard it all before. They ask you about your problem because they want you to have the most appropriate appointment in the quickest time possible. If you’re telling us that you have severe chest pain, we don’t want you waiting a few hours to see us; we want you to call 999. This happens more frequently than you might think, and often our reception team will call 999 to get help to you, because of the symptoms you mention.
You might want to see your usual GP because you like them; you’ve been seeing them for the last 20 years. But if you want advice about an area in which we have a GP with a specialist interest, you might get an answer more quickly if you see them.
Sometimes you might want to see a GP for something that one of our nurses does routinely. Our nurse might have availability this week, but you might need to wait two weeks for a non-urgent appointment with your GP.
We’re encouraged to send people with a cold, diarrhoea or other minor ailments to the pharmacy. Again, this isn’t because we don’t want to see you; this is because having minor ailments dealt with at the pharmacy means we have more appointments available to deal with suspected cancers, mental health problems and chronic conditions.
In short, each one of our team became part of the NHS family because we want to help our patients, so please don’t feel that we don’t want to see you. Sometimes we can get a quicker, more appropriate result for you by asking you to see someone who isn’t your usual GP.
🧑🏼 Comings and goings
Doctor Shane Green re-joins us in his second year and we welcome first year Doctor Cynthia Ebuele to Willowbrook.
Doctors Tom McGlashan & Jessica Holt have now moved on to their next placements.
Advanced Nurse Practitioner, Donna Brewster, who carried out the Microsuction service for the surgery, has now left the practice to expand her career in teaching at Derby University. Donna worked at the practice for 7 years and we wish her all the very best for the future.
NHS talking therapies can help if you’ve not been feeling yourself lately and you're finding it hard to cope.
Talking is often the best way to start feeling better. It’s never too late to begin.
Your GP can refer you or you can refer yourself online.
Talking therapies, or psychological therapies, are effective and confidential treatments delivered by fully trained and accredited NHS practitioners. They can help with common mental health problems like stress, anxiety and depression.
You can access talking therapies on the NHS.
An unexplained lump could be a sign of cancer. It’s probably nothing serious, but finding cancer early makes it more treatable.
Your NHS is here to see you, safely.
An unexplained pain that lasts three weeks or more could be a sign of cancer. It’s probably nothing serious, but finding cancer early makes it more treatable.
Your NHS is here to see you, safely.
Blood in your poo or pee could be a sign of cancer. It’s probably nothing serious, but finding cancer early makes it more treatable.