Alderwood Water & Wastewater District Strategic Plan 2017

Water for life, forever.

Alderwood Water & Wastewater District strives to build and maintain a system that will function for the next 100 years and beyond. We protect the natural environment, conserve water resources, and provide critical services, every day. This Strategic Plan is a guide to how we can best serve customers today and in the future.

Our world is changing.

Development, population growth, demographics, and technology affect the work we do and how we do it. To adapt to these changes and grow with the region, we must work in partnership with our communities and peers. We are evolving with our industry and strive to learn and lead while learning from our peers and collaborating with our partners.

Our physical system is aging.

Some parts of the system need repair and others need replacement. We take a proactive, progressive approach to managing our infrastructure. As we develop a comprehensive infrastructure management program, we will minimize the cost of owning and operating our assets, all while delivering the high service levels our community expects.

Our commitment to the future.

Balancing our responsibility to future generations with our day-to-day demands isn’t easy, which is why we developed this Strategic Plan to guide us. Delivering clean, safe drinking water and reliable wastewater services is important work, and we look forward to building on our current efforts… with forever in mind.

MISSION

Clean, reliable water and wastewater services for a healthy community.

VALUES

  • Integrity means we do the right thing.
  • Learning drives our people and culture.
  • Stewardship because water is essential to life.
  • Safety as our employees and our community deserve care.
  • Efficiency enables us to deliver excellent value to our customers.
We are always focused on providing the best possible service to today’s customers and planning to meet the needs of a growing region. In the coming five years, we will also focus on strengthening the foundational systems, tools, and programs needed to support effective service delivery and management of the district for the future.

GOALS AND STRATEGIES

Serve You Today

  • Ensure our water is safe and reliable by adhering to the highest standards for water quality and wastewater treatment.
  • Engage and communicate with today’s customers, using current tools and methods.

Plan for Tomorrow

  • Maintain affordable and sustainable rates by balancing customer needs with prudent investments in our system.
  • Grow with the region by planning for and meeting increasing demands for water and wastewater services in Snohomish County.
  • Lead and advocate by sharing our knowledge and supporting the advancement of our field.
  • Prepare for emergencies and focus on resiliency so we’re ready when natural disasters occur.

Strengthen Our Foundation

  • Protect our water supply by safeguarding the resource we all rely on with planning and partnerships.
  • Manage our information and our physical assets by developing programs to make smart and efficient investments to prolong the life of our system.
  • Build a learning organization that is committed to always learning and improving.

FOR MORE INFORMATION

Contact us:

phone: 425-743-4605

email: strategicplan@awwd.com

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