Firstdata accelerating sales operations

Solution for SALES, CONTRACT MGMT. & IT SERVICES and PROCESSES

The Problem

Todays process very complicated and not user friendly // Low conversion rate // Long internal processes // No visibility on document and deal status
Process today

The Solution

AEM Forms & Sign & Analytics

Create forms dynamically // Provide self-service // Online + Offline forms // Add eSignatures and workflow // Added security // Built around processes

Value

  • Improved customer experience = higher conversion rate (typically x10)
  • Grow business by faster closing and stay ahead of competition (addtl. $1m/y)
  • Save 90% time in sales cycle
  • Increase security
  • Speed up sales cycle from 2 weeks to 24 hours
  • Limiting data input errors (from 47% to 1% wrong data)

Next steps

  • Create PoC within 1 month
  • Set metrics
  • Measure success and agree on terms
  • Solution to be rolled out to full extend

Credits:

Created with images by LittleVisuals - "jet engine turbine jet" • jenni from the block - "Stack of Papers" • AndreaTasselli - "center target objective" • Unsplash - "pattern background patterns tiles"

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