#NGCX2017 Challenges...And all the answers

Brian Anderson

Brian is a Cub Scout pack leader of 70 kids, who he just took camping this weekend!

Tina Dellinger

Tina is an avid dirt bike rider

Brenda Chapman

Brenda has visited Italy, Greece, and Turkey in the last year

Megan Headean

Megan was a D1 high jumper

How do we juggle the heavy stuff?

Gather as much information as possible, without censoring data or worrying about where it will lead you.

Keep the focus on the customer's perspective at all steps.

Have people from all disciplines in the room, especially senior leadership and customer facing employees.

It's about the journey, not the destination!

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