There are some reasons why companies should see if they are mentioned on social media like:To communicate with customers and other buisnessees,people may complain abaut stuff and buisnesses should know if they do to fix it or try to calm the customer down.Working with other compenies would be a swell idea becouse that would mean more money and power also a lot more ideas since the staff members would be a lot more and that brings more products and all that good stuff.
AND THAT'S WHY BUISNESSES SHOULD KNOW IF THEY ARE MENTIONED ON SOCIAL MEDIA.
But you know that buisnesses should also monitor what's going on in social media like Twitter let's say:''OMG I saw a rat there you should never go there!'If somebody writes something like this buisnesses should see if people support this or not if this is supported they should take interest and clear up their place,if it isn't supported they should just say ''we are very sorry if you had a bad expirience next time you come here we will give you a discount.''And not give them a discount for being such a coward.
THAT IS WHY BUISNESSES SHOULD MONITOR THEIR SOCIAL MEDIA POSTS OR PAGES.