Global Data Center
One of the key priorities for FY’17–Q1 was to set-up a global team within Technology Operations to manage end-to-end Tier 2 Workday support.
We are proud to inform you that this initiative went live on 21st February 2017. The TRAX case assignment workflow will not change from an ERC perspective, the team will continue to assign the cases to Tech Ops queue. The first phase will only include the mass uploads which will be re-assigned to GDC from Tech Ops queue.
Probationary Period Automatization – EMEA & Japan
Probationary period process, as a part of the Onboarding, must be a great experience for our employees and their managers.
In most countries, this process was done manually. Updating and checking the tracking files, sending emails, reminders, or confirmation letters were time-consuming. The teams were spending between 6 and 22 hours (depending by region) each month executing this process.
- Japan - Tracking the probationary period end dates, sending reminders to the manager and congrats emails to the employees were moved to Workday.
- EMEA – a new probationary period process was launched, reviewed by ERC, with the goal to improve the Onboarding experience, both for the managers and the employees. This new process includes pro-active reach-outs to the managers, to guide them on making a decision and educating on how to use the system for submitting the option.
The piece that is missing, for the moment, is the automated process from this flow. The tracking, the reminders and the confirmation letter creation will be moved to Workday. Currently, we created the process in the testing environment and the teams involved are going through all the scenarios.
We are also working on measuring the impact and time saved. More to come!