If you already feel guilty or embarrassed about your situation, the last thing you want is reasons to feel worse. You don’t need to be scolded into submission, admonished like you’re a helpless child or assaulted by irrelevant factoids until your eyes glaze over.
Going to the dentist is stressful enough without the people who are supposed to help you piling on more guilt and blame. Who needs that? Why pay good money and be made to feel like a small child who’s getting scolded by her parents?
My approach to patients: Bombarding people with information shows professional knowledge, but demonstrates a selfish vie for attention and a disconnect from the relationship aspect. We are people taking care of people. I promised myself to never forget my humanity and to never compromise the bond I have with my patients by indulging in lectures or overplaying the SMART card.
What you want as a patient are solutions and positive emotional outcomes – to feel the security of good health and the confidence of looking and feeling your best. You need a fresh new start with the hope and promise of a better tomorrow. What you want from a dentist is leadership.
Here’s the bottom line: Find a dental team dedicated to making YOU healthy and happy instead of posturing to make themselves look more knowledgeable and superior. Never forget that you’re the boss, so tell them you prefer a NO LECTURES approach.
Everybody promises better service. When you step in the front door, you find out the truth. Do they have brand integrity and a great reputation, or is it just song and dance?
Indifference is the big relationship killer in healthcare. Every member of the team represents your brand, and any time one of them drops the ball on service, the magic you were trying to convey vanishes in a puff of smoke.
Here’s a secret. Where you find great service, you’re likely to find superior quality. They go hand in hand. It’s all about dedication to excellence, and that dedication extends to all aspects. Everything matters.
Look for prompt courteous care where you’re always treated with grace and respect. You want an uplifting experience in which you walk out healthier, happier and smiling more beautifully than when you walked in.
Your brain is wired for fear.
Did you have a bad childhood experience? Join the club, so many of us endured nightmare scenarios by today’s standards. It’s hard to let go of that. Every time you enter a dental practice it can feel like you’re reliving those earlier events.
Emotionally-intense memories are very powerful and long-lasting. Having a trusting relationship with your dentist goes a long way to help re-program those fearful memory pathways in your mind and help you finally to let go of that past.
If you’re looking for a new Dentist… If you don’t have a Dentist… or you’d simply like a 2nd opinion on your overall dental health you can call Stanhope Place Dental Practice to schedule a consultation. We will listen to your concerns and goals and (together) will try what solutions suits you the best. You can call us on 020 7724 7440 or email us on email@example.com.
Stay healthy and keep smiling!