Getting Started at Adobe A TOOLKIT FOR NEW HIRES & internS

We want your startup period at Adobe to be seamless. Here are a few how-to's that go beyond the New Hire Orientation and the Adobe Life session.

What's in the Toolkit?

1. The Online Central Station - Inside Adobe

2. Email & Calendar Use on Outlook

3. Connecting Globally through Jabber, Slack, InterCall, and Video Bridge

4. Enter Meetings & Virtually Screen Share through Connect

5. Collaborating in SharePoint, Wikis, JIRA, & OneDrive

6. Day-to-Day Usage in Adobe Hub

7. New Hire Tips & Tricks

The Online Central Station - Inside Adobe

Inside Adobe is the intranet for all Adobe employees. This website stores information, documents, and resources that are only accessible to Adobe employees. You will need to log in to this website with your Adobe credentials.

You're also able to access Workday from this website -- here you'll be able to see the structure of your team, or "org", as well as input your weekly time-card hours (if you are an hourly employee).

Inside Adobe's home page - be sure to check out the "New Employee Center" for a to-do list specific to New Hires

Email & Calendar Use on Outlook

Adobe employees use Microsoft Outlook for email and calendaring. It's best to create relevant folders for common email themes, so you can archive the many emails you receive each day. In addition to receiving emails in your inbox, you'll also receive calendar invites to accept, decline, or propose new times.

Tip: Hook up your email to your Adobe mobile phone OR download the Microsoft Outlook phone application on your personal mobile device

Scheduling Meetings

To schedule a meeting, go to your calendar tab. Click New. Fill out the start/end date and time. Click Invite and enter the names of all the people you want to invite. Click on Scheduling to see when your invitees' schedules are free. In the bottom half of the Scheduling screen, click "Add a room." In the search box, start typing the area where you want the room. For example, if you want a room on the 3rd floor of 601 Townsend in SF, type "CR SF 601T3" (CR is for conference room; SF if the city; 601T is shorthand for 601 Townsend; 3 means 3rd floor). Highlight as many rooms as you want, then click "Check availability." Choose a room that is open at the time you want, and then check the box next to that room -- the room will be added to your invitation.

Connecting Globally through Jabber, Slack, Intercall, and Video Bridge

Communication is key -- especially because Adobe runs on an international scale. In order to get the most out of your conferencing experience, use these tools:


Jabber is primary used as instant messaging for Adobe employees. You are able to real-time chat with colleagues, as well as use the platform for phone, voicemail, and video conferencing. Although there are additional platforms for these communication needs, Jabber is a great option if you are calling into a meeting from your desk, rather than a conference room.

When using Jabber for video conferences, you will need to type *07 and then the employee's 5-digit extensions in the "search or call box" (ie. *0720000). Your specific number can be located by clicking settings --> file --> view my profile.


Several CE teams use Slack to IM with each other. On Slack, you can send a message directly to one person or to a whole group (everyone on the channel). Many CE teams use: Your team may also have its own Slack channels.


Adobe uses InterCall for conference calls. If someone sends you a calendar invite with InterCall and a 10-digit number, you should FIRST call InterCall (67777 from an Adobe phone, 855-870-5454 from any phone, ***-***-**** from India). Then when you are asked for your conference code, enter the 10-digit number and #.

Each Adobe employee is assigned their own InterCall code (you should receive an automated email within your first few days of work). The email contains instructions in case you want to change your code or your password to something more memorable. When you set up a meeting and you want others to participate via phone, you should include your InterCall code. When you dial into the meeting, you will need to indicate that you are the meeting leader and also key in your password. When people send you invitations where they expect you to attend via InterCall, they will generally write something like "IC 415-987-6543" In this case, 415-987-6543 is the conference code.

Video Bridge

Every Adobe Employee has his/her own On-Demand Video Bridge number for video conferencing. This number is *07+your 5-digit extension. (Your 5-digit extension is the last 5 digits of your Adobe land line phone.) You can dial into a video bridge from an Adobe conference room OR at your desk, using Jabber. In both cases, when typing in the number you want to "call," you type 07+the 5-digit extension. When people send you invitations where they expect you to attend via video bridge, they will generally write something like "VB 07-12345."

Enter Meetings & Virtually Screen-Share through Connect

Adobe Connect is an easy to use video/audio conferencing tool that is frequently used for meetings at Adobe. During your IT orientation you were given the opportunity to set up an account with a username and password.

Part I: How to Connect to individual rooms

1. In your browser, type this URL:[name of room sent in meeting invitation]

2. When you get to the landing page simply enter your login and password

3. If you have the Adobe Connect app installed on your computer, it will automatically open. Otherwise, you'll see the Connect room in your browser.

Part II: How to share your screen via Connect

1. In the Connect room, the Host needs to make you a Presenter. (If you are the room host, you'll automatically be a Presenter.) Then you'll see this screen:

3. Click the dropdown menu and select Share my screen. When it shows you "Desktop" (see screenshot below), hit Share. Now everyone else in the room sees whatever you see on your screen.

Part III: Video conferencing with Adobe Connect

Often people will use the video conferencing feature of Adobe Connect to hold group meetings. When using the audio/video features within Connect, it is always best to use headphones for optimum sound quality.

1. Plug in your computer headset (with microphone) BEFORE you enter the Connect room

2. Enter the Connect room with your Adobe Connect credentials

3. Make sure you allow Adobe Connect access to your computer microphone and video camera

4. As soon as you enter the Connect room, go to the Meeting menu and run Audio Setup Wizard

5. When you finish the Wizard, click the White Microphone at the top of your screen to connect your audio

6. To start videoconferencing, simply click on the window that says Video and click Start My Webcam

7. Once you’ve clicked Start My Webcam, a black box will appear. Click Start Sharing to share your screen

Part IV: How to be a Host

To host your own Connect session via Adobe Connect you first need to create your own meeting room. When you create your first meeting, you'll create a unique URL. This meeting room is persistent and can be re-used at any time -- it does not need to be re-created or re-scheduled.

1. Go to and log in with your Adobe Connect credentials. You will then be in your Adobe Connect homepage.

2. Click the Meeting button (top left corner of homepage)

3. On the Meeting Information page, specify the meeting details. Note the following:

a. You can specify a unique URL (e.g., This is the URL that attendees will use to access the meeting room that you've set up. If you don't specify a URL, the system will generate one.

b. Access: Who is attending your meeting? If the meeting is internal to Adobe, choose, "Only registered users may enter the room (guest access is blocked)." If this meeting will have participants without Adobe Connect accounts, choose, "Anyone who has the URL for the meeting room can enter the room." Or you may choose, "Only registered users and accepted guests can enter the room." This option allows all invited participants into the room, but each guest must be accepted by you when they request entry.

c. Audio conference details: If you are planning an InterCall audio conference, you may enter the InterCall phone number and conference code. The audio conference details will appear in the meeting invitation that is sent to participants. You may also attach a Universal Voice audio profile to your meeting.

4. Click Finish now to create the meeting

5. Now you will be redirected into the meeting information page where all the information about that specific meeting room will live.

6. The URL link is the link everyone can use to access your unique meeting room.

7. Through the Adobe Connect homepage you will be able to manage all your meetings or unique URLs under the Meetings tab with My Meetings.

Part V: More Information

To learn even more about the features of Adobe Connect, visit the Web Conferencing page on Inside Adobe.

Collaborating in SharePoint, Wikis, JIRA, & OneDrive


SharePoint is used as the primary platform for collaborating throughout Adobe. We use SharePoint to place all relevant documents and data in a central location, which updates in real time. As a new hire, you may try to explore several SharePoint pages to which you do not have access. Simply click "Request access," and the page owner will grant you access if the page is applicable to you.

Wiki pages

Several CE teams use Wiki pages. These are very simple web pages with minimal formatting, which are very simple to edit.

JIRA boards

Some CE teams use JIRA boards to track projects and issues


All Adobe employees are able to store, sync and share work files on their OneDrive page. Your personal cloud storage is located at[your LDAP]_adobe_com/_layouts/15/onedrive.aspx and can used for the content you would normally keep on your local disk, so that you can access it easily from multiple devices. You can also select a file from your OneDrive and share it with whoever you want -- this can be a great way to have several team members update the same spreadsheet or document.

Day-to-Day Usage in Adobe Hub

Adobe Hub's Home Page

Adobe Hub allows you to look up employee contact information, receive notifications regarding expenses and Workday, and provides IT service. A featured Mini App is Room Finder, which allows you to search for available rooms based on your criteria.

When you look up employee contact info, you may click on their desk location to see where their desk is in the floor plan of that office. 

How to reserve a conference room using the Adobe Hub (you may reserve a room using Outlook):

Step-by-Step instructions to reserve a conference room
The last step is to paste the copied location into our Outlook event. The location will be placed in the attendee / to line. Once you send the event details, you will immediately receive a confirmation email for your event.

New Hire Tips & Tricks

Can you spot Adobe's CEO, Shantanu Narayen? The above photo is one of many occasions when Adobe employees, in this case Summer Interns, have the opportunity to expand knowledge on Adobe's vision and enhancing our customer's digital experiences.

Below are a few tips & tricks for Adobe's newest hires, creators, and innovators:

Dive-in! Be ready to dive into projects and share your fresh perspective. Adobe's company culture is unique in the sense that it's a corporate company, with a start-up flavor. If you're interested in certain areas, make sure to express those to your manager, buddy, and mentors. -Rebecca, Customer Experience Insights Intern

Listen, Connect, Network! Utilize your time at Adobe to network with employees. Whether you are interning for the summer, or hired as a full-time employee, it is crucial to meet with other employees, learn about their specific org, and understand how we all come together to represent Adobe's functions. Don't be afraid to contact employees who lie outside of your organization. -Enja, Financial Analyst Intern

Walk in the shoes of our customers! Attend an Experience-athon, and understand our customer's experience with Adobe products. Our customers drive our business, and without using our products, we cannot completely understand their pain points, and our areas of improvement. -Caroline, Community Manager Intern

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