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Retail Sales Occupations

SALES ASSISTANT

A person who serves customers in a shop.someone whose job is to sell goods and help customers in a store . a person who processes orders, arranges stock and helps customers in a retail shop.

One of the main duties is greeting and serving customers from the moment they enter the shop. Sales Assistants are expected to advise customers and answer any queries they may have, from stock availability and details of special offers to a product's price.

What skills are needed for sales assistant?

customer service skills.

the ability to work well with others.

patience and the ability to remain calm in stressful situations.

to be thorough and pay attention to detail.

sensitivity and understanding.

the ability to use your initiative.

excellent verbal communication skills.

STOCK CONTROLLER

someone employed to monitor and manage goods and stock so that new stock can be ordered as required and the right numbers and quantities made available all the time. A controller is an individual who has responsibility for all accounting-related activities, including high-level accounting, managerial accounting, and finance activities, within a company. ... The controller reports material budgeting variances or expenditure variances to management.

Stock Controller responsibilities include tracking shipments, overseeing inventory audits and maintaining reports of purchases and pricing. To be successful in this role, you should be familiar with supply chain procedures and have good communication skills to interact with vendors, clients and internal teams.

Stock control is a term for any and all procedures involved in monitoring and managing the amount of stock in your business at any given time. ... Developing your stock control procedures involves three basic actions: Determining Stock Level Policy. Implementing Inventory Control. Cross-Checking Inventory Control.

SHELF STACKER

Person whose job is to fill the shelves and displays in a supermarket or other shop with goods for sale. The main tasks of a shelf stacker are to ensure that shelves and displays are well stocked at all times and are visually appealing. Their duties include moving pallets of merchandise from the warehouse to the appropriate department or aisle and arranging products on the shelves and display units.

CUSTOMER SERVICE REPRESENTATIVE

Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services.Opens customer accounts by recording account information.

The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.

Customer service officers are mainly responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls. When a customer contacts a company, customer service officers are usually their first point of contact.

An Account Representative finds, creates and maintains customer accounts and serves as the primary point of contact between clients and an organization. They communicate regularly with clients, address client concerns and keep track of client transactions and payments.

Skills of a Customer Service Representative

Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...

Empathy. ...

Adaptability. ...

Ability to Use Positive Language. ...

Clear Communication Skills. ...

Self-Control. ...

Taking Responsibility. ...

Patience.

STORE MANAGER

A retail manager (or store manager) is the person ultimately responsible for the day-to-day operations (or management) of a retail store. All employees working in the store report to the retail/store manager. A store manager reports to a district/area or general manager.

A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff. Also known as a Store Supervisor.

Skills Required for a Store Manager

Communication. Communication is important in every aspect of retail management. ...

Adaptability. Adaptability in the retail industry is often equated with resilience. ...

Organization. ...

Sales Experience. ...

Sales Leadership. ...

People Management. ...

Customer Service.

Effective managers are always good delegators. They can distribute tasks to their team as well as ensuring that their own time is well used for management issues and important tasks. Employees that feel trusted are better placed to achieve their potential and are given an incentive to ensure that they perform well.

TEAM LEADER

A team leader is someone who oversees the functionality of a workgroup by providing guidance and instruction. These individuals can have many roles, including: Manager or supervisor: Responsible for overseeing all activities within a team.

A team leader is someone who provides guidance, instruction, direction and leadership to a group of individuals (the team) for the purpose of achieving a key result or group of aligned results. ... When a team leader motivates a team, group members can function in a goal oriented manner.

The primary difference between team leaders and supervisors is their level of authority. ... Because of these qualities, they have the confidence of a supervisor who trusts the team leader can motivate co-workers from a peer-to-peer standpoint.

Here are some important qualities of a good team leader:

Communication.

Honesty.

Relationship building.

Decisiveness.

Innovation.

Responsibility.

Motivation.

WAREHOUSE SUPERVISOR

Warehouse Supervisors are generally responsible for maintaining and overseeing inventory and supplies by receiving, storing, and delivering items. ... As a Warehouse Supervisor, you will be responsible for ensuring the highest quality of the work and maximizing productivity of our warehouse.

Duties & Responsibilities : Train, supervise and evaluate the performance of assigned warehouse employees; assign workloads to warehouse workers. Receive, unpack, pack, load, issue, store and deliver materials, textbooks, supplies or equipment; complete packing slips for shipments as assigned.

Warehouse supervisors must know everything pertaining to the warehouse operating and clerical jobs. They need high level supervisory skills, training skills, and interpersonal skills. They also need to know about supplier and customer procedures that may affect warehouse operations.

Skills are

Written and verbal communication. As a supervisor, you should have well-developed communication skills. ...

Decision-making. Supervisors regularly make important decisions for their team. ...

Interpersonal skills. ...

Adaptability. ...

Time management. ...

Conflict resolution. ...

Cooperation. ...

Mentorship.

Created By
Parle Kalyan Chakravarty
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Credits:

Created with an image by Tim Mossholder - "Shoppin’"