Adobe Customer Success Manager Interview Forum San Francisco: Thursday, February 23, 2017

Welcome to Adobe

Summary of Customer Success Manager role

Associate Customer Success Manager - The Associates Customer Success Manager (Associate CSM) will assist Customer Success Managers in up-leveling the strategic partnership with Adobe’s largest clients. The Associate CSM will work with multiple CSMs in a client-facing role focusing on day-to-day coordination activities with the CSMs, internal Adobe teams and clients. The Associate CSM will report to the CSM Manager. Successful candidates are effective communicators, excel at client-facing verbal and written communications, organized individuals who can successfully prioritize multiple tasks and are adept at project management.

What Makes #AdobeLife so special?

We care about your career

Campus to Adobe Life - Campus to Adobe Life ensures that every University new hire in North America, regardless of their office location, has the best possible integration experience while they transition from the educational experiences of campus life to the professional and social experiences of Adobe Life.

Our People Development philosophy is that all employees own and drive their development, while their manager is there to provide support. The Campus to Adobe Life program provides additional support for University hires to ensure they play their bigger game and thrive at Adobe.

University hires participating in Campus to Adobe Life program will:

  • Receive 1:1 coaching
  • Be assigned to an “Orientation Team” (known as University Circles) that are led by two Adobe leaders
  • Attend University-only learning and social events
  • Attend the two-day University Summit
  • Have access to all-employee learning events and resources
  • Expand their social and professional network

We offer the best benefits & perks

Cancel your gym membership because we have a newly remodeled wellness center that rivals any gym in the country

We have new facilities that will spark your creativity

Here's a peek of our offices in San Jose, San Francisco, Seattle, and Lehi

We foster community

Excited? So are we...

What to Bring & Wear

  • Laptop for the presentation portion of the day -- wifi will be made available
  • Dress code is business casual


  • Breakfast & lunch will be provided
  • Please contact Brittany Ly if you have food-related dietary/allergy restrictions

Travel & Logistics

  • Adobe office is located at 601 Townsend Street, San Francisco, CA 94103
  • Please arrive promptly at 7:45 AM PT on February 23rd and check in at the lobby.
  • You will receive your interview schedule the week of February 20th
  • Please review your AMEX travel itinerary for errors. If you did NOT receive an itinerary, please let us know. Reference your original invitation for travel information.
  • The hotel does not offer shuttle service to/from the San Francisco International (SFO), so we recommend taking Uber/Lyft from the airport and the hotel/Adobe
  • You will receive VISA gift cards to help offset the cost of traveling


  • We have reserved hotel rooms at the San Francisco Intercontinental Mark Hopkins.
  • Hotel address: 999 California Street, San Francisco, California 94108
  • Please reference your hotel confirmation when checking in
  • You can check in Wednesday, February 22nd, beginning at 3 pm
  • If you are staying at the hotel and flying out on Thursday, February 23rd, please check out of the hotel before you arrive at Adobe (check out is at 12 pm). You will be able to leave your luggage with us.

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