"A critical step is to gain better understanding of each professions viewpoint and demonstrate less automatic acceptance of inappropriate behavior" (Finkelman, 2016, pg. 331). Each person needs to be receptive to criticism in order to get to the root of the problem. There has to be self awareness in order to start resolving conflicts. Everyone needs to understand while their role is important the most important person is the patient. There needs to be a culture of open communication and no one should feel they are powerless while performing their job. Each person should feel free to speak up in the Operating Room, which further promotes a culture of safety. Ephesians 4:32 states "Be kind to one another, tenderhearted, forgiving one another, as God in Christ forgave you" (ESV). Treating others with kindness increases the chance that they will do the same.
"The time to decide how to deal with disruptive behavior by a physician or healthcare professional must start well in advance of the event itself" (Hall & Tobias, 2016, pg. 5). Education needs to be provided upon hire about process of disruptive behavior and reinforced as needed. Knowing the consequences of disruptive behavior informs the staff member of the possible when further action is needed to be taken. "Taking conflict in a stride and learning the skills to resolve it in ways that increases understanding, builds trust and strengthens relationship will go a long way in creating a professional relationship healthy and strong which is an important component of good patient care" (Attri, Sandhu, Mohan, Bala, Sandhu, & Bansal, 2015, pg. 461).
Attri, J., Sandhu, G., Mohan, B., Bala, N., Sandhu, K., & Bansal, L. (2015). Conflicts in operating room: Focus on causes and resolution. Saudi Journal of Anaesthesia, 9(4), 457-463. doi:http://dx.doi.org.ezproxy.liberty.edu/10.4103/1658-354X.159476
Finkelman, A. W. (2016). Leadership and management for nurses: Core competencies for quality care (3rd ed.). Boston, MA: Pearson.
Hall, J., & Tobias, J. (2016). Operating room conflict resolution: Time to figure it out. Saudi Journal of Anaesthesia, 10(1) doi:http://dx.doi.org.ezproxy.liberty.edu/10.4103/1658-354X.169442
Patterson, K., Grenny, J., McMillan, R., Switzler, A. (2012). Crucial Conversations: Tools for talking when stakes are high (2nd ed.). New York, NY: McGraw-Hill.