- Establishing a clear vision
- Sharing that vision with others so that they will follow willingly
- Providing the information, knowledge and methods to realize that vision
- Coordinating and balancing the conflicting interests of all members and stakeholders
- Focus is the provision of a supportive, trusting and respectful work environment
- Not closely supervising performance
- Actively listens and solicits opinions, recognizes feelings
- Focus is the task, not the person performing the task
- May ignore the feelings and feedback of others
- Close supervision and rigid communication