New Age Caravans is always looking at ways to improve their caravans. In fact, some models have undergone several internal changes due to customer feedback. New Age Caravans use owner surveys and actively speak with existing customers at caravan shows and meetings to discover ways to improve any detail of their caravans. This feedback is used to make new models more comfortable and enjoyable.
Most New Age Caravans can be built with a variety of features to suit an individual’s requirements – just speak to the dealers and they will endeavour to help. Customer service is so important to New Age Caravans they have a New Age Assist program which provides new caravan owners with roadside assistance for 12 months plus a technical advice number to speak directly with a New Age expert – manned from Monday to Friday from 8:30 to 4:30 pm. The technical expert has been with New Age Caravans for many years and is very keen to help. The perfect person for the job.
Another recent addition to the New Age innovations is a Service Log Book given to each new caravan owner. I personally think this is a great idea to keep a track of what has actually been done to your caravan during a service. We have our van regularly serviced but after 12 or 24 months I forget what has actually been done and rely on the service agent to keep a record. The log book would jog my memory and allow me to give information to a different agent when travelling. The log book also contains a range of tips for towing – hitching the van, reversing, safety checklists, tyre pressures and the advantage of becoming a New Age Tribe Member.
Once you own a New Age Caravan you can join the New Age ‘tribe’ for invitations to special events, workshops and club meetings where you can talk to other owners about travel tips, places to go, etc.
New Age Caravans are now available in New Zealand and they have been well accepted by the RV community in our neighbouring country.
We found this tour very interesting and a great way to learn more about the construction of these very popular caravans. Remember you will need to book for a tour through an authorised New Age Dealer who will make the necessary arrangements with the factory. Tours start at 12:30pm.
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