Mid Market CSM Tier 2/3 - DMA & DME

What makes a Tier 2 CSM?

- 15+ CSMs Covering EMEA customers from Dublin (DME/DMA)

- >$100K - $500k ASV Customers (DMA) / >$250k - $1m TCV (DME)

- Multi Lingual - English, French, German, Spanish, Italian, Portuguese, Swedish, Polish

- Cross Solution Perspective

- KPIs on Retention Rate & Named User Deployment (DME)

- Working with Tier 1 & 3 on account transitions

- Mix of Pro-active & Re-active engagements

What are the key deliverables?

  • Understands Customer KBOs
  • Check In Calls / Account Review
  • Technical Solution Audit
  • Greenzone Health
  • Customer Newsletters
  • Leaders & Learner Events
  • Customer Success Plan (High Value Customers)
  • Renewal Readiness
  • Webinar Invitations

Made with Adobe Slate

Make your words and images move.

Get Slate

Report Abuse

If you feel that this video content violates the Adobe Terms of Use, you may report this content by filling out this quick form.

To report a Copyright Violation, please follow Section 17 in the Terms of Use.