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FREQUENTLY ASKED QUESTIONS

WHAT MAKES YOU DIFFERENT?

We are an eco-friendly company. We care deeply about the materials employed in our clothes, the processes and conditions under which our products are manufactured. We offer unique designs that reflect our vision, style and culture. And we employ the latest technology to achieve the most ergonomic designs and better fit through our multiple sizes available.

FROM WHERE DO YOU OPEREATE?

Teragu was founded in Mexico City, Mexico. We operate from Mexico City but we ship nationwide. We also ship internationally worldwide, with low-cost shipping to the US, Latin America, and Europe.

WHERE CAN I BUY YOUR PRODUCTS?

Currently, our products are available for sale through our online store exclusively. Our multiple sizes, payment methods, and return policy make it easier for customers to shop online at our store.

WHAT ARE YOU DOING FOR THE ENVIRONMENT?

We are working with non-profit organizations in Mexico to help offset our carbon footprint, as well as empowering low-income communities with infrastructure and ideas on how to boost economic growth in their area through outdoor activities.

WHAT PAYMENT METHODS ARE AVAILABLE?

We recommend using PayPal since it offers purchase protection for the buyer. But also you can pay with your credit card in our site without the need of a PayPal account. Just select the option and done.

DO YOU KEEP MY CREDIT CARD INFORMATION?

No, we do not keep any credit card information in our site. That is the reason that you need to enter it each time you make a purchase in our store. We never recommend giving your credit card information over the phone, email or other unencrypted message.

IS IT SAFE TO BUY IN YOUR ONLINE STORE?

Yes, it's very safe. We always put customers first to ensure that their shopping experience is pleasant and that the order placed is fulfilled all the way through. Or proceed with the proper refund or exchange when necessary.

DO YOU ACCEPT RETURNS OR REFUNDS?

We accept returns when the product delivered has a factory defect, it's the wrong size, wrong color, or wrong item. We accept refunds when the order gets lost in the delivery process, partial refunds when the order it's incomplete, and store credit refunds when the products have minor defects.

HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive an email with your order status, delivery company, and tracking ID. You can also check your order status and shipping information at our site if you registered for an account before placing your order, you'd see your order history and additional information generated with each order. We highly encourage to create and account before making a purchase: it is free and it takes almost no extra-time.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Please allow 1-3 business days to process your order. You will be notified when your order is shipped. Please check you spam folder or contact us if you haven't heard any updates in that time.

WHEN WILL MY ORDER BE DELIVERED?

  • Mexico City: 1-3 business days
  • Rest of the country (Mexico): 2-4 business days
  • International order: 3-5 business days

Credits:

steveofstonehenge - "moonbow waterfall yosemite" • Fotoworkshop4You - "sunbeam forest sun" • danfador - "mountains sun clouds" • flyupmike - "snow landscape winter"