DIGITAL TEAM People, performance & professionalism

Digital Team Mission Statement

"Our mission is to play a crucial role in helping RIS PCD have a common understanding and approach to becoming a fully digital directorate. Building innovative business development applications to support the latest digital technologies, testing and risking applications for compliance with Office 365 in all areas of work. Ensuring RIS PCD has one digital view and delivers a joined-up, co-ordinated communication strategy; helping to develop, support, engage and up skill teams digital capability across the business. Increasing our in-house digital capabilities by acting as Open Source lead, ensuring dedicated social media SPOC's and all business areas are working within the Open Source Tiered Operating Model in a co-ordinated and consistent manner."

Open Source Team

A Tier 2 Social Media cadre was set up following publication of HMRC's policy on its use of open source material. A Tiered Operating Model (TOM) was introduced. This would determine what level any open source research should be carried out.

RIS PCD decided to appoint SPOCs in order to create a Tier 2 Social Media SPOC community and to start to develop a process and governance around how we operate.

The role of the Social Media SPOC is to

  • Support Tier 1 analysts
  • Carry out research where an account requires a log in
  • Develop searching techniques for all PCD
  • Act as initial point of contact for any questions

For further information on Open Source contact Pat McCaul on 03000 531756

The Software Engineering Team (SET)

SET utilise agile project methodology to design, maintain analyse risk and produce applications that support vital lines of business applications that support the day to day activities of PCD.

Examples of the work SET have undertaken

  • Testing and risking BDApp compliance with Office 365.
  • CDF used throughout Business Engagement.
  • ExSIP Tool used in P & P, with DoDG, and RIS Analysis for the expedition of risk assessing and packaging VAT cases.
  • The Production Stat Recorder and the SIP Manager used in Production for resource management and project management.

Digital Solution Group

The Digital Solutions Group (DSG) comprises of business representatives from across RIS PCD and report directly to SLT. DSG provides RIS PCD with a unified, co-ordinated approach to the management of digital solutions.

DSG ensures RIS PCD has one view and delivers a joined up communication strategy, helping to support, engage and build digital capability across teams.

The volume and pace of ongoing digital changes across RIS PCD has given rise to an increasing number of digital roles and representatives. To ensure we have the right people in the right location with the right skills, DSG undertook a rationalisation of digital roles across RIS PCD.

DSG Successes

Rationalisation of Digital Roles - During 2018 DSG rationalised the various digital roles in RIS PCD from 327 to 112, culminating in creation of a Digital Representatives Network (DRN). This ensured resource was allocated in the right locations, activity is co-ordinated, and best practice shared. RIS PCD has Digital Ambassadors in each location to support and upskill teams across the business area on the digital future within HMRC.

Digital De-clutter - DSG developed and implemented a Digital De-clutter Campaign in readiness for content migration. This exercise enabled RIS PCD to delete over 240 gigabytes of data from our servers. This exercise was shared/adopted by other parts of the business.

Digital & Learning Product Register - DSG working closely with People, Learning & Development introduced the Digital & Learning Product Register to identify, approve, unify, coordinate and support the rollout of future digital products and approve development of new RIS PCD digital applications. This process ensured new developments were correctly maintained, resourced and future proofed.

Development of DSG Communications Hub -To co-ordinate digital communications across RIS PCD and reduce impact on bandwidth. DSG have created a communication hub that is used to ensure internal communications are cascaded effectively and also keep staff updated with upcoming events on the digital landscape. The Comms Hub was the 5th most visited page on the intranet when launched. We are currently developing an enhanced version in O365.

Development of PCD Comms Hub in O365 -  DSG provided support and technical build skills for the new PCD Comms Hub, working with end users to develop a user friendly Comms Hub that will provide a more focussed portal, built with user research.

Moving forward DSG will support CDIO, CCG and RIS PCD staff with the roll out of O365 and content migration in 2019. Our aim is to upskill staff to ensure they have the digital capability to utilise the suite of tools O365 has to offer and build capability across the teams.

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