Say 'Hi' to the 4th edition of 'Homing In'.

STAR survey results

We carry out a Survey of Tenants And Residents every 2 years to test what you think of our services. The last time we carried out a survey was 2016 and the results are in from the questionnaire we sent out in December of 2018. This means we are able to compare the levels of satisfaction between 2016 and now.

This time saw a general decrease in satisfaction with our services. The overall satisfaction with our services stands at 78% which although has dropped 5% since 2016, we are still pleased with the overall result. From the survey we have been able to find out what you think are our most important services and they are (in order):

  1. Repairs and maintenance
  2. Overall quality of your home
  3. Value for money for your rent
  4. Dealing with ASB
  5. Neighbourhood as a place to live
  6. Keeping residents informed
  7. Taking tenant’s views into account

This year was the first time that we have sent an email invitation to fill in the survey to all the tenants and leaseholder whose email addresses we have on our records. We had 263 responses returned in this way.

There were a variety of results from the survey, including that 81% of responders felt that their home is value for money for rent and 78% of responders being satisfied with the quality of their home.

We found that 60% of those responded wish to contact the council over the phone, but we found that 35% of tenants wish to correspond with the council via email, an increase of 8% since 2016. We are investing in new housing software that will allow us to communicate more easily with tenants via email if they prefer. This service should be available later in 2019.

Questions around the appearance of your neighbourhood vary from ward to ward – with both areas of Nuneaton and Bedworth reporting similar issues. The top six issues reported in our wards are
  • Car parking
  • Rubbish and litter
  • Dog fouling
  • Noisy neighbours
  • Drug use or dealing
  • Drunk/rowdy behaviour

We also had a small increase in the number of tenants who have reported anti-social behaviour (ASB) – 14% have had this experience. Of those tenants, 46% were happy with the way in which the ASB was dealt with and there was an increase of 4% willing to report ASB again.

It is really important that if you are experiencing any problems with ASB in your area that you report it to your Housing Officer. Most cases can be solved very simply, but some can take a long time with involvement from a lot of agencies. All ASB cases need evidence to be dealt with, however, so it is important that if you are reporting the ASB that you are willing to fill in diary sheets and keep your Housing Officer up to date with events.

Our independent Living residents were also surveyed and reported a 74% overall satisfaction with the service provided by the Independent Living Officer. This is a marked decrease in satisfaction from previous surveys, but this is the first STAR survey carried out since the changes to our Independent Living Service so we expected there to be some teething problems! We hope that this will increase as our residents get used to the new service. We were pleased to note that of those respondents who have used the services of our Wellbeing Officers 93% were satisfied.

The return of surveys from our leaseholder population showed a 4% increase in satisfaction with services overall (63% from 59%). Also we were pleased to say that satisfaction around the maintenance of communal areas from leaseholders remains very similar to 2016.

There is lots more information around what our tenants and leaseholders think of our services in the STAR survey report if you would like to know more please contact resident.involvement@nuneatonandbedworth.gov.uk

The RP needs you!

We are trying to collect as many email addresses from tenants and leaseholders who would be interested in receiving monthly emails from us. We will be asking for your feedback on services and it will be your opportunity to influence how housing services are run in the borough.

Its up to you if you wish to reply to the email and we don’t expect everyone to reply all the time! We’d love it if you could fit it in when you had a quiet few minutes!

If you are interested email: resident.involvement@nuneatonandbedworth.gov.uk

Closure order

A Stockingford home which had been associated with persistent and ongoing Anti-social behaviour and nuisance has been officially closed down. The address was subject to complaints about drug use, drug dealing and a high level of noise and disorder making the neighbours lives a misery.

No one will be allowed to enter the property on Blackatree Road for the next 3 months. The Closure Order was granted on 11 December 2018 by Magistrates at the Nuneaton Justice Centre and served on the occupant by officers from NBBC.

Take a fresh look!

You may not have thought that our Independent Living Schemes are for you, but have a look at the improvements we have made in Craddock Court, Nuneaton.

We have converted one of the bedsits into a beautiful one bedroom flat and may soon be converting more. They have a lovely open lounge and kitchen with a good sized double bedroom and bathroom.

Our schemes are open to anyone over 60 (or 55 with medical condition) and combine the benefits of your own space and communal living areas where you can socialise with your neighbours and visitors. You have the choice to receive a daily call from the Independent Living Officer and have the pull cord alarm system that links you to a customer service centre 24 hours a day 7 days a week , 365 days a year.

Many of our residents work, drive a car and maintain an active life but with the peace of mind that they have support there if they need it. All of our schemes are in parts of town that are serviced by buses and many of them have local amenities nearby. Many of the residents of our schemes organise social activities such as group exercise, share a meal in the communal areas, and organise nights with outside entertainers.

If you would like more information about our Independent Living Schemes please contact Michele Ward on 024 7637 6445 or email: michele.ward@nuneatonandbedworth.gov.uk

Building houses

NBBC is committed to increasing the amount of affordable housing across the Borough and a number of sites have been identified as being suitable for development. As part of that process, planning applications will be submitted shortly for four sites (three in Nuneaton and one in Bedworth) which will provide approximately 30 affordable housing units ranging from 1 bedroom apartments through to 4 bedroom houses. If planning is granted then the developments will be completed by the end of March 2020.

Money Matters

Just looking at your bills or ignoring them isn’t going to make them go away or get them sorted. Do something about it straight away. Talk to us and we can help you with options or give further advice on what you can do. Getting help early could avoid extra charges for missed payments, summons and enforcement costs. Changes in your circumstances could affect the amount of benefit you receive. Telling us early may avoid overpayments of benefit which may be putting added pressure on your finances.

There are lots of ways that the council can help you.

The Financial Inclusion Support Team

We are here to help you
  • ✓ Budget and manage your money
  • ✓ Manage any council debts
  • ✓ Identify any additional benefits
  • ✓ Identify additional money, health and wellbeing support

Call 02476 376 376 or Email: financial.inclusion@nuneatonandbedworth.gov.uk

All the help you need in one form!

Helping you to help yourself!

Why not try our Customer Referral Form above for information, help and support about issues, such as getting better deals for gas and electric, advice about reducing your debts, day to day budgeting, help with family information and claiming free school meals, help writing a CV and getting back to work, or help with your health and wellbeing? By simply answering the questions and ticking ‘yes’ where you would like help and support, a referral is automatically sent to the relevant support organisation who could help you. The organisation will then contact you directly to discuss how they can help. You will also find the list of partner organisations where your request for help and support will be sent.

Remember, you will need to tick the box and agree for us to share your information with our partners.

Do you receive housing benefit or help with your Council Tax?
Tell us now if you have had a change in your circumstances

If you receive help towards your Council Tax or Housing Benefit for your rent, you should tell us about any change in your circumstances. You must tell the benefits office at the Council; it’s not enough to tell your landlord. We could overpay you and you may have to pay it back. Things you should tell us about include:-ged.

  • If you stop or start work
  • Your wages go up or down
  • Someone moves in or out
  • If the letter we sent you is incorrect e.g. if your income is less than you are receiving

You can report any changes by calling the benefits team on 02476 376 514 or email benefits.section@nuneatonandbedworth.gov.uk

Are you getting enough?

Are you getting all of the benefits you are entitled to? Perhaps you are starting work and need to find out what other benefits you may be able to claim?

Try these free easy to use online benefit calculators to find out what you may be entitled to.

The Citizens Advice Bureau offers free, confidential, independent and impartial advice and information on most subjects including welfare benefits, disability benefits, debt, consumer matters, employment, housing, relationships, legal issues and health and education.

For more information about the services we provide and where our offices and local drop-in points are near you, Tel: 02476 494 393, email: info@brancab.org.uk

To find out more, visit:

For FREE, unbiased and independent advice on all money matters

Managing your money can help you stay on top of your bills and the money you save can help you to pay off any debts you might have. Start by doing a weekly budget and sticking to it, it will help you get your finances back on track. Start your budget now:

To find out more, visit:

Tel: 0800 138 7777

For FREE debt and Money advice and a personal action plan.

To find out more, visit:

Tel: 0800 138 1111

For FREE help and debt advice use the National Debtline offer a 4 step plan to dealing with your debt.

To find out more, visit:

Tel: 0808 808 4000

Severn Trent has various assistance schemes and works to help people who struggle the most with their water bills. The Big Difference Scheme is open to all Severn Trent customers. If you qualify you could get a reduction on your water bill from 10-90%. You’ll remain on the scheme for 12 months, then you’ll need to reapply. To apply you can visit your local Citizens Advice office or call The Severn Trent Trust Fund on

To find out more, visit:

Tel: 0121 355 7766

We want to make sure that everyone with a mental health problem gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health problem. If you’re not sure where to start, just ask.

To find out more, visit:

Call Pathfinder on 024 7622 9988

Free & confidential drug & alcohol service for adults, families, carers & affected others.

CGL is a recovery-focused service with a full range of treatments & interventions designed to support people to take control of their recovery journey and achieve their recovery goals.

To find out more, visit:

Tel: 01926 353 513 or visit

Created By
Paul McArthur

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