Your Adobe Customer Success Manager Jill Gray

Adobe Customer Success Manager Mission Statement-

“Adobe Customer Success Managers enable and inspire enterprise customers in the innovative use of our solutions to achieve their strategic goals. We do this by cultivating partnerships centered around advocacy, collaboration and support.”

WHAT WE DO?

  • Facilitate Strategic Planning
  • Marketing/Outreach Program Planning
  • Oversee Deployment
  • Training Programs
  • Best Practices Guidance
  • Regular Scheduled Communication
  • Onboarding
  • CSM introduction to key campus stakeholders
  • Communication and implementation planning
Strategic Planning
  • Kickoff Meeting
  • Educational and Business Objectives
  • Define Success Criteria/Desired Outcomes
  • School Year Planning

Marketing/Outreach Programs

  • Dedicated Marketing Portal
  • Self Service or Custom
  • Student and Faculty Contests
  • Back to School Festival

Marketing Portal-

http://etla.requestadobe.com

Deployment Assistance

  • Onboarding Call and Support
  • Enterprise Dashboard Call and Support

Training and Professional Developement

  • Adobe Education Exchange
  • Adobe Professional Development
  • Adobe for Students
  • Monthly Newsletters and Webinars

ADOBE CSM VALUE

  • Single Point of Contact
  • Education Experience/Best Practices
  • Active Use Programs to Ensure ROI
  • Student Engagement
  • Marketing Assistance
  • Roadmap and Futures

Credits:

Created with images by Highways Agency - "06_2013_10"

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