HARDWARE — BOT is continuing to refresh and update devices and software for the Offices under the County Board President, as well as assisting IT departments in the offices of the other County elected officials. This is the front line of infrastructure modernization for the County's 23,000 strong workforce.
SERVICE DESK — In a time of rapid modernization, the role of the IT Service Desk has never been more important. In addition to supporting existing applications, the Service Desk is supporting new systems at a growing rate. To resolve service tickets faster and improve service, BOT is using advanced data analytics to strategically deploy resources as well as to identify root causes and improve the systems themselves.
THE CLOUD — Cook County has a cloud-first policy. Cloud technology can save us money and improve functionality. Cloud technologies can improve sustainability, security and drive innovation by accelerating new functionality and capabilities. In 2014 Cook County had fewer than 5% cloud applications; in 2017 our footprint of SaaS (software as a service) and PaaS (platform as a service) solutions are at 25% and growing.
DATA CENTER — We are also modernizing and consolidating the hosting environment for the County's applications and data in the new County Core Data Center. We are decommissioning server rooms across the County with the intent to consolidate down to two primary locations — core and redundant. In 2017 the Hawthorne server farm and other major areas will be decommissioned.
NETWORK — We will continue upgrading Internet speed and reliability for our thousands of users in 2017. We have increased network capacity by 200% in the last two years. In 2016 we completed the final phase of upgrading the County 10-gigabit Broadband network, laying high-speed fiber cables between hospitals, courthouses and the downtown campus.
TELECOMMUNICATIONS — Central to our modernization of internal communications strategy is the implementation of a new Countywide unified communications system. This will reinvent the way telephone systems have been done at Cook County for the past 15 years, bringing ease of use, efficiency and mobility in communications. BOT will begin this project in 2017.
GEOGRAPHIC INFORMATION SYSTEMS
GIS is now using ArcGIS Online cloud mapping platform to transform how data can be presented throughout Cook County agencies. This software allows County employees to easily create and share maps throughout the organization and with the public. This allows access to critical location information from your desktop, browser, tablet, or smartphone, anytime, anywhere. Mapping can empower County employees to perform analysis to identify and quantify the implications, consequences, and impact of their decisions.
Cook County's GIS Department manages and provide 60 terabytes of geospatial data for our partners that includes: 5,381 data layers; 1.9 million parcels;
ORTHOPHOTOGRAPHY — photos of the earth that are geometrically corrected to support engineering studies and mapping
OBLIQUE IMAGERY — aerial photography at a 45 degree angle allowing measurement of the sides of objects such as buildings to support tactical missions, property assessments, etc.
LIDAR — laser measurement from a plane that creates a three dimensional model of the earth for use in flood modeling, engineering, imagery, etc.
To increase the surface area between the public and government, we rolled out a new County website in 2016. The new website was structured to help residents find and use the many services Cook County offers. The website included a complete rebuild of the County’s public-facing web site cookcountyil.gov using the open source Drupal platform to create a more current, flexible, and dynamic site structure to improve our online communication channel.
- Average 5,000-6,000 daily user sessions
- Average 13,500 daily page views
- Over two million page views from launch (July) to the end of November 2016
BOT oversees the County’s Open Data Catalog that was established under the 2012 Cook County Open Government ordinance. The open data catalog at data.cookcountyil.gov provides the public with a wealth of information in the form of data sets from various sources throughout the County. In 2017 BOT is rolling out improvements to make the data catalog more user-friendly, and increase the types of data provided to the public.
Open Data Accomplishments
Rising number of new data sets:
• 2015: 166
• 2016: 196
Total listings in catalog
• Datasets in catalog: 296
• + 131 Maps
• = 419 specific data sets (data and maps) in catalog
Average traffic views
• 2015 monthly average — 8158 user sessions, 6446 users, 22,964 pageviews
• 2016 monthly average — 13,000 user sessions (31% increase), 15,000 users (57% increase), 30,800 pageviews (25% increase)