Healthcare is a unique environment with a variety of challenges.
A patient on a clinical unit has called a nurse into his room. He has not been delivered the food he requested an hour ago. The nurse advises him that, based on his upcoming procedure, he is on food restriction. He starts to shout profanities at the nurse.
What steps should the nurse take to de-escalate the situation?
A patient on a Behavioral Health Unit became upset. He verbalized irrational perceptions of threats to himself. Attempts by the staff to verbally de-escalate the situation failed as the patient rapidly escalated and threw nearby objects. In an effort to gain physical control over the patient, a staff member was struck and bitten.
What steps should be taken following an assault on a staff member?
A visitor who was disruptive to the hospital environment was escorted out of the hospital by security. The visitor re-entered the hospital through the loading dock, and waited in the cafeteria for an opportunity to return to the unit where the family member was located. A nurse recognized the visitor.
How might the nurse respond?