Celebrating our Year with a big thanks to you!

TANYA O'SHEA - Chief Executive

People are central to everything that we do. The capacity to influence, change and transform a person’s life is an incredible privilege that cannot be understated. With this privilege comes the responsibility for ensuring that IMPACT staff remain committed to achieving the best possible outcomes for our clients and others within the community. To achieve this, we need to constantly be evaluating and improving our performance, using our organisational superpowers to ensure that what we want to achieve and what we actually achieve are consistent, transparent and reasonable.

So, what are IMPACT's super powers...


I know these reports always start with the usual rhetoric about being busy and doing well as an organisation, but in this case for the 2015-16 year for IMPACT Community Services that would be an understatement if ever there was.

This last year saw IMPACT gain 16 new contracts worth over $3.5 million and subsequently increased employment to 40 extra staff.

We continued to embed our new brand into the community and have been preparing for the upcoming rollout of the NDIS into the region.

IMPACT's Board of Directors are dedicated local advocates who ensure we all work towards meeting our vision, mission and values. The team of nine represent a valued cross-section of the Bundaberg community who regularly volunteer their time and expertise to an organisation that they believe is strongly connected to the local people.

You'll be surprised by our achievements this year... keep scrolling to read more!

2015 and 2016 were great years for winning awards and being recognised as a community leader. It started with taking out a National Mental Health Award, Australia Green Spirit Award for our Recycling Centre and culminated with IMPACT winning Coact's Steve Lawrence Innovation Award for our Street Outreach Service.

“Outreach is a community-led project, a service that has been identified by the community as a gap that needed to be filled. I thank our board of directors for being brave enough to invest in a non-funded, but necessary service, and our volunteers for making outreach possible.”

Our Community Choir turned 5!

Choir makes me feel like a Rock Star!

Nearly every Wednesday the halls of IMPACT are filled with the sweet sounds of our Community Choir, and if they are not here rehearsing they are out performing for the community. The IMPACT Community Choir now has more than 40 songbirds since it commenced in 2011. Members not only include IMPACT disability participants but also others from community organisations such as CLS, Endeavour, Carinbundi and YMCA.

The skips arrived...

It's Rubbish if you don't recycle! What a year for IMPACT's recycling and collections business. Not only did we secure the contract for another 10 years but also strengthened the business by adding a new skip service.

Sarah proudly showing her new licence to drive the IMPACT skip truck. "I am more independent. Working here has helped me save money towards a car which I now have and drive myself to and from work."

They say an opportunity should never be missed... expanding into the Discovery Coast was just such an opportunity

Moving into the Discovery Coast region meant expanding our professional service delivery to include community health. We employed 7 new staff who now provide expertise in areas such as children’s health, nutrition, podiatry, women’s health, across all of the Discovery Coast communities, and the team work closely to coordinate service provision through the Primary Health Network (PHN).

"Taking a step into the Discovery Coast region is an exciting opportunity for our services" Tanya O'Shea

IMPACT also rolled out the ParentsNext program in Rockhampton

IMPACT's Strategic Plan 2104-17 outlined the intent to expand IMPACT's services beyond Bundaberg. Our new team of 4 staff in Rockhampton help develop individual plans with parents who need to look at work preparation for when their children start school.

IMPACT's Social Scale-up initiative...

Keith Pitt congratulates Tanya O'Shea on receiving a pre-election promise to support the NEW iMAGE Laundry upgrade and create 25 FTE opportunities for people with disability or mental illness.

Our NEW iMAGE team Shelley, Vicky, Donna & Beth.

Since purchasing the laundry in 2013, the team has grown the monthly volume of processed items from 1.5 tonnes to over 8 tonnes.

At IMPACT, we believe life change happens when you decide to try something new...

"Partners in Recovery allows Sally to be the master of her journey, with our support. She is the expert in her life and so she decided which issues required attention. So many of the changes in her life are changes that she has made due to the support she has received,” Aileen, PIR support worker. Read more of Sally's story HERE

Mary Anne Brown and one of her students, Andrew.

“It’s not all about the paperwork at IMPACT, we work with each student to build their confidence and skills so they will succeed wherever they choose to work,” Mary Anne, HACC trainer. Read more about Andrew's story HERE

Transition to Work Advisor, Sam, and one of the clients, Britney

"I was not getting anywhere on my own, I couldn't find the work I wanted and needed some help. I've only been with Transition to Work for 6 weeks but already I feel more confident.” Britney, Transition to Work participant. Read more of Britney's story HERE

It's our staff that makes life change happen...

"A great team. Our people are central to our success. We employ a group of people who create a mechanism for change every day – and this happens simply because they turn up to work and decide that what they did yesterday can be improved. They decide that today is the day they go one step further" - Tanya O'Shea
IMPACT's recycling team processed more than 7500 tonnes of recyclable materials 2015/16

Our great team also includes our relationships with partners, funders, volunteers and other stakeholders who work with us because they strongly believe in our vision. Without these relationships we could not continue to do the work that we do

St John’s Grace Fund has recognised the valuable support our Street Outreach provides to the homeless and has committed $15,000 to the service co-ordination.

IMPACT's Street Outreach Coordinator, Cristel, receives Pay it Forward vouchers from Tracey at Alowishus Delicious

So this is how we put our donations and grant funding to work...

Staff, students and clients say it best!

To find out more, please get in touch...

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