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The 3-2-1: This Week’s Skinny on TEch @ CSD

Today is Sunday, March 17, 2019! Happy St Pat’s Day! During the Work Days last week, we had a load of tech infrastructure improvements in the works. Here’s an update.

On these pages, you'll find . . . your techno-geek alternate ego.

WHOA.

Work Days: Infrastructure Bonanza!

New Phone System:

Net2Phone techs fanned out in both buildings at the end of last week to install our new phones. Almost everything went according to plan. BUT, what would technology be if it didn’t come with a few surprises?

The techs tested all phone set-ups, and all handsets passed with flying colors. The wrinkle: the paging/intercom service didn’t play nice with our internal speaker system. Net2Phone was on that issue at the end of the day Friday. A solution will be rolled out this week.

In the meantime, we delayed moving the phone numbers from the old system to the new system until we’re certain everything (including paging!) is ready to go this week.

What does that mean for me? Keep using the old phone until we direct you otherwise. When we are ready to switch over, please don’t take on the task of removing your old phone yourself. We will handle it.

Workroom/Front Desk Printer Replacements

In addition to the phones, our printer/copier vendor installed and upgraded the devices in our workrooms and at our front desk. The theory (from the vendor) was that it would be a transparent replacement process. Not so. Joe and Nucentric (and the vendor) have been hard at work since Friday, making sure that your devices “see” the new printers. The job is not yet fully complete.

Keep your eyes to email as different devices will require different “fixes” to restore printing capabilities. Joe’s latest email indicates the Chromebook printing should be good to go. At the same time, if you use your own device (not a Chromebook) accept the printers that some emails may have invited you to accept over the weekend. In short, we know that remote printing will still be a bit hairy at the beginning of the week. Plan ahead. We are doing our best to help the vendor finish out the work of transferring to the new printers.

Your QuestionS

How do I sign up for a 1:1 tech appointment to review my specific tech concerns with you? (Repeat from last week)

So, wait. Now I have two phones in my room?

Yes, for now. Use the old one until we say otherwise. If you need more detail, scroll up to the previous section and reread the paragraphs about the new phone system.

Tech @ CSD 101:

What’s Next?

We’re glad you share our optimism!

We have three things on the docket as we close out the WiFi Install, phone replacement, and printer upgrade:

  1. Making zScaler work for us . . . Instead of the other way around. The culmination of this project won’t happen until this summer, but we are going to round back to our efforts to make your interactions with zScaler less intrusive and more constructive. More details as the project unfolds.
  2. We completed our initial training on the new capabilities of the WiFi on Thursday and will be rolling out Guest access and fine-tuning our management strategies to get the most out of the “Hive.”
  3. We are getting ready to analyze our needs for next year and begin planning purchases and necessary device replacements. If you have a specific concern, sign up for one of the 1:1 meetings so that we can be proactive in responding while being good stewards of our money. Purchasing and installment cycles may be shifting somewhat based on our past experiences and as we nail those schedules down, we will keep you updated.

Don't forget:

Support@nucentric.com: wired pcs and laptops, CSD.local domain, wireless or wired Internet connection, etc. AND SEND A SCREENSHOT!!!!!! (Know that we will poke back and insist on a screenshot. It is the most efficient way to help us diagnose what's up.)

Tech Team Students are available for triage and diagnosis ONLY. Please do not tempt them to make changes to your device! They remain on provisional licenses only!

Please know that we know that Dan and Joe are two of the nicest guys in the world, but if you just resort to calling out randomly for help when you see them, you will likely be taking them from an already scheduled task to help a colleague. We promise to churn through support requests as quickly as possible, but please help us maintain a queue.

Godspeed.
Created By
Connie Wessner
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