"Ronco is an end-to-end communications service provider focused on delivering powerful solutions that enable us to extend the human connection through technology."

SINCE 1965, Ronco has been a privately held and operated, integrator of innovative products and services in the communication industry. Headquartered in Buffalo, New York- Ronco has 15 offices spanning the Eastern US. Each location provides roughly a 75 mile support radius that ensures timeliness and effectiveness.

Our commitment to providing superior service and sales support is at the core of our mission. We are a fully staffed technical and sales organization with extensive capabilities surrounding voice technology and the infrastructure necessary to support it. Our certified staff is backed by our Network Operations Center that operates 24x7x365, making your service our priority.

What sets us apart?

Guaranteed Customer Satisfaction

We pride ourselves on our commitment to customers. We do not outsource our responsibilities for the purpose of maintaining the highest quality of service. Our technical support line is offered 24x7x365 with on site availability; allowing us to respond to critical outages as they occur. For general service requests, we offer online ticket submission options.

A Company You Can Trust

We support some of the most mission critical facilities in society today; hospitals, defense facilities, school districts, 911 and other emergency services. With over half a century of award winning service under our belts, we understand the value of communication technology and how imperative it is to business continuity.

Extensive Experience in Voice Communications

As a privately held company with 50+ years of work in telecommunications, Ronco's proven track record stands strong. Our local commitment continues to set us apart from other businesses. With a 99.4% customer satisfaction score, we strive to make customer service a core element of everything we do.

Microsoft OFFERINGS

Ronco's Unified Communications practice is a professional services organization focused on the design, deployment and support of Microsoft's Unified Communications products. This practice is designed to deliver Lync Server and Exchange Server Unified Messaging as well as managed services supporting your deployment. As a Microsoft Voice Specialized Gold Unified Communications Partner, Ronco is recognized for their business and technology expertise and can recommend solutions to current and future needs of your business.

Skype for Business ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. A single interface unites voice, IM, audio, video, and web-conferencing into a richer, more contextual offering and a single identity makes it easier and more efficient for users to find contacts, check their availability, and connect with them. For IT, the benefits are equally powerful, with a highly secure and reliable system that works with Active Directory, Microsoft Exchange, and Microsoft SharePoint. This enables a smooth deployment and migration while providing the organization with greater choice, flexibility, and savings.

”Deploying Unified Communications is a strategic decision that serves both management and IT equally. It is essential for a business that recognizes the direct connection between communications and workflow outcomes. Choosing an experienced partner that understands how to identify system complexities is essential to a successful deployment." Chris Wasp Jr, CEO

The process

At Ronco, we understand the complexities and nuances of Unified Communications and have developed a professional services team dedicated to the successful execution of your organization’s customized Unified Communications solution.

phase 1: architect & discovery session

Successful UC solutions require an organization to prepare and align three supporting technology groups; Servers Infrastructure, Telephony, and Data Networks. To do this successfully requires preparation and understanding of existing environments, organizational goals, timelines and project objectives before proceeding. The goal of an ADS is to identify organizational requirements, architecture details, and to minimize unexpected project costs and delays.

• Develop proposed Microsoft Unified Communication Architecture

• Delivery of ADS Report to affiliated corporation

• Formal review of ADS Report

phase 2: business readiness & infrastructure preparation

This phase of our deployment process focuses on guaranteeing quality of experience for your organization by taking the necessary steps to prepare your infrastructure for Unified Communications. Ronco may recommend changes to the existing technology infrastructure to prepare for implementation of Microsoft UC.

Phase 3: Unified communications deployment

A Unified Communications Deployment Includes:

1. Assign engineering resources to perform the following :?????

2. Skype for Business Implementation

3. Microsoft Exchange Unified Communications Implementation

4. VoIP/SIP Gateway Implementation

5. Additional Lync Integration tasks

6. Solution Validation Testing

7. End User Account Configuration

8. Deployment of End User Software

Phase 4: Training & Ownership handoff

Upon completion of Microsoft UC deployment, it is essential to execute on a predefined ownership handoff and knowledge transfer for your organization.

1. Provide Administrator and/or End User Training sessions

2. Provide administrative support following Unified Communications Deployment

3. Handoff of all relevant documentation, administrative access, and credentials

4. Provide contact information for future support