Burned Out or Fired Up? Transforming the Individual, the Team, and the Culture

The Issue

We can all agree that healthcare professionals want to experience the joy of medicine as they deliver great care. While there is a host of barriers that we all know exist, the real issue is that joy cannot be restored through programs and policies alone. Empowered generosity enables us to make real change because it fuels the individual, inspires the team, and transforms the culture. Which means that the only way to make lasting change is to restore the right mindset, then engage in the work, invest in others, and reconstruct a better environment. How do we do that? By starting with the Thriver's Mindset.

The Imminent Threat

  • At the very core of our healthcare system, over 50% of physicians are experiencing burnout.
  • 80% of physicians are overextended or at capacity.
  • Many physicians are considering leaving traditional medicine altogether which will stress the system even further.
  • Nursing turnover is at an all time high. In first year nurses, the turnover is as high as 14%!
  • Burnout in medical students and residents is nearly 60%!

The Tremendous Cost

  • The loss of one physician can cost an organization over $1 Million.
  • An organization with 450 physicians can lose up to $11.25 Million/year due to turnover related to physician burnout.
  • But, the burnout problem isn’t limited to physicians; it extends to the entire health care team as well. The average 300-bed hospital will spend $4.4 Million/year on nursing turnover.

The Patients Suffer

Research shows that when healthcare professionals are burned out:

  • Medical errors increase.
  • Interactions with patients suffer.
  • Patient satisfaction decreases.
  • Health care–associated infections increase.
  • Patients have more tests.
  • Patients are referred to other doctors more frequently.
  • There are more malpractice suits.

The Complex System

This isn't going to be easy. It is challenging to "first do no harm" in the midst of a harmful environment. Inefficient EMRs, burdensome regulatory requirements, and unreasonable insurance industry demands all contribute to the high-pressure environment. Attempts to simplify this as either an individual issue or a system issue alone are doomed to fail.

It's Not About Engagement

There's been a lot of talk about engagement. Common engagement tools such as the Gallup Q12 primarily measure how people "feel" about where they work. Engagement is no longer enough. In order to make a lasting difference, it is going to take a lot more than just feelings.

Change is impossible without investment and ownership

To be successful in this high-pressure environment, teams need to be invested. To thrive in these turbulent times, people need to approach their work with sense of ownership. We need people who are willing to roll up their sleeves and make an impact. Ownership requires the right mindset.

Keynote Description:

“I was, quite simply, on the edge of my seat during the entire talk.” -- Sue Cadwell, RN, AVP Pediatrics & Obstetrics, HCA

Forged in the trenches of some of the greatest international disasters of our time, Dr. Diamond’s insights equip healthcare professionals to overcome tremendous pressure and make an impact when it matters most.

If your people are burned out (and they are) think about the difference it would make, if instead of being burned out, they were on fire!

With jaw dropping stories from the global disaster scene, Dr. Diamond's keynotes reveal the mind-shift that occurs before people become burned out. With the right mindset and trench-tested tools, people renew their passion, roll up their sleeves, and make a difference that impacts teams and transforms culture. Without the right mindset, programs and policies will not lead to lasting change. It used to be all about resilience. Now it is all about unstoppable performance based on the Thriver’s Mindset .

Participants come away with:

  • Practical tools to avoid burnout and stay engaged despite tremendous pressure.
  • Insights how to transform “victim” team members into fully engaged and productive team members.
  • The mindset that will equip teams to create a culture of heroes.
  • New insights that strengthen the junctions between teams and transform culture.

Workshop Description

This hands-on workshop equips participants with practical tools to solve problems under pressure when resources are scarce but results matter. They will practice problem solving strategies used by the CIA and international disaster teams. This customized workshop is not a workshop filled with fluff. Roll up your sleeves and prepare to learn.

Dan Diamond, MD

Learn to excel under extreme pressure from someone who has led teams into some of the most intense international disasters of our time. Dr. Dan Diamond came back from the trenches of Katrina with a burning question: “How is it that some people become unstoppable?” What he has discovered drives motivation, increases engagement and empowers healthcare organizations from the inside out. He is the author of Beyond Resilience: Trench Tested Tools to Thrive Under Pressure.

Dr. Diamond has a passion for equipping people to perform under pressure. He has responded to a variety of international disasters. Most recently he responded to the typhoon in the Philippines and he served as the Medical Director for Medical Teams International’s First Response Team to Haiti. Following Hurricane Katrina, he played a strategic role as Director of the Mass Casualty Triage Unit at the New Orleans Convention Center. He has been interviewed on CNN, Larry King Live and Anderson Cooper. He is a member of the National Speakers Association and the Past-President of NSA Northwest.

What Leaders Have to Say:

“You wowed the group. We are still debriefing from your work with us. I feel so energized – even more than before and excited about our future. I think a follow-up group session with you would be great ” -- Jennifer Gorman, MD Chief of Subspecialty Medicine, The Polyclinic
“I recommend Dr. Diamond’s workshop to any organization that is going through change and needs leaders to understand their role in making change happen. We have had Dan present to our senior level leadership and middle manager leadership. People were inspired by his message. Many commented how he got them to think outside the box and at the same time provided them with tools that they can use in new or difficult situations. I am happy to serve as a reference anytime. -- Elaine Couture, Regional Chief Executive, Providence Health Care
“Dan brought extraordinary value to our organization…. He spent the time to understand our business and find just the right approach to make his presentation truly relevant to our needs. …Everyone was engaged, moved and challenged to collaborate in ways we hadn’t before. …We were able to walk away with tools that we can apply throughout the year for tangible results.The value he brought has far exceeded our expectations.” -- Melissa Cole, Sr. Manager of Training & Development, Egencia - An Expedia Company
“I had the great fortune to hear Dan Diamond speak at a recent leadership seminar held at Providence Health Care. Dan is an extraordinary communicator, and his presentation inspired me to think differently, to have courage, and to confront problems in health care by challenging the way we might first consider issues. His toolkit of “Triage Thinking” filled with dynamic and provocative insights should be at the fingertips of all health care leaders desiring to make a profound and lasting difference. We are on the precipice of transforming health care in the most positive and revolutionary way, and results from Dan’s insights can be replicated with great success! Thank you for such a phenomenal experience!!” -- Donna L. Radcliff MSN, RN, CDE, Regional Senior Director, Providence Health Care
“Dr. Diamond captivates audiences of any size with his spot-on insights, humor, and contagious enthusiasm. I would highly recommend him as a speaker… His talks are insightful, solution-oriented, and empower the audience to take action.” -- Meredith Abreu Ressi, President, Manhattan Research
“Dr. Dan Diamond… I mean, these are the heroes of this story… It`s the people on the ground who are here, who just said, You know what? I see a need. Let`s do it…. These are the people whose stories need to be told and, you know, sung from the rooftops.” -- Anderson Cooper, CNN

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