To clients I am a CXO and CHRO in one package. My set of experiences in both customer experience and employee experience transformation is unique in the Australian market. It is this IP that I bring to equally unique and forward thinking clients who want to, not just innovate, but set a new standard for innovation in their industries.
Everything I know about creating exceptional customer experiences I learned from 16 years of teaching dance and group fitness to thousands of people, all over the world.
James Cameron's DEEPSEA CHALLENGE
As global telecommunications partner to this history making journey to the bottom of the Mariana Trench, I was responsible for connecting the globe to the greatest expedition since man landed on the moon.
This involved making sure that everything from critical operational communications through to the high definition footage capturing this extraordinary moment in time, made it from 11km deep in the ocean via our satellite systems to news outlets and partners around the globe.
James Cameron Live Science Class
Perhaps the proudest moment of my career was witnessing a life-changing experience for the students of Perth's Roseworth Primary School as we beamed in James Cameron live for an hour long science class. What made it extraordinary was that he was mid expedition aboard the vessel Mermaid Sapphire, in the middle of the Pacific Ocean.
Connecting Sydney New Years Eve
NYE is a time for connecting but was made impossible for many due to the sheer volume of traffic being sent over the networks. We solved this by building the first app that allowed people to 'bank' their messages in advance for free, which we then sent on their behalf at midnight regardless of whether you were a Telstra customer or not. In 2012 Kylie Minogue was creative director for the event so of course I had to get a pic!
Ryan Campbell World Record
At just 19 years old, Ryan Campbell became the youngest pilot in history to circumnavigate the world solo in a single engine aircraft. Equipped with satellite phones, we connected him throughout his journey even allowing him to live tweet his progress to inspire young and old along the way.
Google Glass Disability Apps
In a world first, working with the exceptional team at B2Cloud, we created two prototype apps. Each with the potential to be transformational for people living with a sight or hearing impairment. We were recognised by the Google team in Mountain View as a best practice example of the technology.