What is negotiation? It is a method by which people settle differences. It is a process where two or more people discuss to reach an agreement or compromise while avoiding aregument or dispute.

The process of negotiation: Preparation, the people who are goingto do the negotiation need to discuss where is going to take place. Discussion, in this stage the individuals put foward the case as they see it. Clarifying goals, the goals of the discussion, interests of both sides and where do they disagree. Negotiation towards a win win outcome, where is the win win for each individual?, where can they give to the other their win and for them to give to you your win, this only works if every individual puts something from their part. Agreement, this is achieved when everyone is satisfied. Implement a course of action, so the decission can be carry out.

Analysis of negotiation skills body language: 1. Always show up on tieme, it is the very first impression that you are giving to that other individual (making a new client, discussing a deal with him, it shows that you have respect for him). 2. Perfect your handshake, they say that great deals are made with great handshakes. 3. Negotiating with the reight people, you have to study their body language and the nonverbal cuesbefore aproching them, so you know how to act. 4. Maintain friendly eye contact, it is the most powerful communication tool, it helps rapport, it conveys opennes, sincerity and trust. 5. be aware of your facial expressions, they have to enhance a positive attitude, do not frown or wrinkle. 6. Maintain personal space, it can make the other person uncomfatable or even threten.

Interpreting body language: 1. Dominance: feet on desk, piercing eye contact, hands behind head, palm down handshake, standing while other is seated. 2. Nervousnness: fidgeting, minimum eye contact, hands to face, palm up handshake, throat clearing. 3. Anger or skepticism: red skin, finger pointing, squinting eyes, frowning, turning away, crossing arms.4. Boredom: avoiding eye contact, playing with objects in the desk, staring blankly, drumming on table. 5. Uncertain: cleaning glasses, looking puzzled, putting fingers to mouth, biting lip. 6. Suspicion: touching nose, covering mouth avoiding eye contact moving away. 7. Confidence: leaning foward, opening arms and palms, maintainig great eye contact, smiling, perferct rapport with the other person.



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