- Interacting with Business Unit Managers Ralph and Luc to understand TP's work-culture.
- Interaction with TP supervisors Daniel Van Der Wal and Franck Dethier to understand the challenges faced by agents over Voice/chat support channels.
- Working with Vincent (Trainer) to understand the best practices used while training new hires to imbibe it in our training procedures.
Animating Fuse character in Adobe Photoshop
- Conducted trainings for Digital Imaging products : Adobe Photoshop, Lightroom, Adobe Bridge, Adobe Experience Design, Project Felix, Project Nimbus and Adobe Stock.
Understanding the interface of Robohelp
Conducted training for PPBU line of products: Adobe Captivate, Framemaker, Robohelp, Installation, Activation and Deployment of PPBU products.
Understanding GPU Issues in Premiere Pro
Conducted training for DVA line of products: Adobe Premiere Pro, After Effects, Speedgrade, Prelude and Encore.
Interacting with Tier 1 agents to identify day to day Issues.