TP Visit To Bridge Knowledge & Process Gaps

  • Interacting with Business Unit Managers Ralph and Luc to understand TP's work-culture.
  • Interaction with TP supervisors Daniel Van Der Wal and Franck Dethier to understand the challenges faced by agents over Voice/chat support channels.
  • Working with Vincent (Trainer) to understand the best practices used while training new hires to imbibe it in our training procedures.
Animating Fuse character in Adobe Photoshop
  • Conducted trainings for Digital Imaging products : Adobe Photoshop, Lightroom, Adobe Bridge, Adobe Experience Design, Project Felix, Project Nimbus and Adobe Stock.
Understanding the interface of Robohelp

Conducted training for PPBU line of products: Adobe Captivate, Framemaker, Robohelp, Installation, Activation and Deployment of PPBU products.

Understanding GPU Issues in Premiere Pro

Conducted training for DVA line of products: Adobe Premiere Pro, After Effects, Speedgrade, Prelude and Encore.

Interacting with Tier 1 agents to identify day to day Issues.
Created By
Gautam Bahl



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