Adobe Creative Cloud @ UNC Chapel Hill A service delivery success story

From Design to Operation in Record Time

Software acquisition was brought into the discussion early August and went live 19 September

Develop a Deployment Strategy (Service Design)

We already had over 400 Adobe ID's where user's were paying ~249/year.

We decided to go down the path less traveled

Worked with networking and identity management to claim over 15 UNC domains for use with federated ID's; much more up front work.

Design and Advertise a Unique UNC Adobe Web Presense

Integrate Product Delivery into the existing Software Acquisition student order system (Service Transition)

Integrated into the existing software acquisition order site providing a transparent user experience, provide reporting metrics and preserve user licenses
What students order
Source date to go into the Adobe Console after the below code is applied
With all of this in place and tested we were ready to Go Live!

Go Live! (Service Operation)

Day one of Operational Delivery 19 September

Almost 1100 orders processed on the first day Creative Cloud was offered to students

How do we (USE) help drive adoption and maximize UNC's investment in Creative Cloud?

Adobe Event and Tech Fair in the Pit

28 November - Service Desk, Security, Student Services, Software Acquisition, Lenovo, and BeAM

Orders from 19 September to the Present

Over 9000 orders with students and faculty staff combined to date

Technical Challenges

Greg, Kim and Mike

Further integration between the Adobe Console and UNC systems via API's allowing for automated order fulfillment and bulk user deprovisioning

Provide continuous feedback to Adobe, encouraging product enhancements like granular reporting and a unified domain structure

The Way Ahead

Leverage desktop management systems (Technology)

SCCM Deployments of various CC product groupings
Use JAMF Pro Self Service to troubleshoot installations on MacOS

Partner with innovative programs like BeAM (Processes)

Add value with real world, hands on creative projects that are both instructional and fun.

Talk to students about Creative Cloud (People)

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