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Inside TechSoup Customer service - Your Technology first response team

These are the friendly faces behind the helpful voices you hear on the phone.

Darcie Quinn, Client Services Supervisor

Providing fast and efficient support to our members requires excellent knowledge of TechSoup's products and services. Whether they're steering folks toward helpful product information and relevant local events or dishing out tips on how to better use technology, our Customer Service team is skilled and at the ready.

"I love my job because I love helping people!"

I love the work we do for the sector and whether it be registering for TechSoup, explaining how to maximize the donation program, or informing large organizations that all of their branches are eligible for accounts, the work we do makes a huge difference for nonprofits.

Ashley Hendershott, Client Support Specialist

Fun fact #1: The Customer Service team receives anywhere between 225 and 300 calls every day!

Tick, tock! Working against the clock to deliver speedy solutions and friendly advice is a high intensity gig. Our team can help you with your TechSoup account, guide you toward helpful articles to assist technology adoption, share best practices on everything from how to register with TechSoup to directing helpful articles for technology adoption - customer care means taking care of you.

Fun fact #2: Customer Service team members answer questions ranging from "how do I place my order?" to "how do I right click on my mouse." The average call time is between 7-9 minutes.

Get to know some of their faces.

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