Quality and Workmanship
Quality, as you will know by now, is ensuring that the product, process or service that is provided by your workplace meets the expectations of customers, and meets specified standards, such as ISO9001. Workmanship is how an individual involved with the product, process or service ensures that when their contribution is made, it reflects the skills and effort of the person making the contribution.
According to the Collins English Dictionary Workmanship is:
"the skill with which something is made and which affects the appearance and quality of the finished product"
Another way of saying this is the pride that you take in ensuring the best outcome of the product, process or service. In years gone by, this was often referred to as ‘craftsmanship’, which applied to people making things by hand, applying their craft.
How much do you care about your work?
Workmanship is taking pride in your work – caring about the end result of whatever is your part of the process. See if you can answer the following questions honestly, and tick the answer that applies to you.
Put Pride In Your Work
Now have a look at the following video, which highlights the importance of taking pride in your work:
Put Pride In Your Work | 3:10mins
After you’ve watched the video, make some of your own notes on some of the important concepts covered.