Principles of Quality Management ZAA107 - Module 1

WEEK 1- Introduction to Quality and Total Quality Management

Key session outcomes…

  • Understanding the concepts of quality and total quality management.
  • Understanding the background to ISO9001

Please note: You can also complete this module by downloading the workbook

Introduction | Rene Kling | 5:05 mins

Principles of Quality Management

Welcome to this subject of the Principles of Quality Management! My name is René Kling and you can watch my introductory video on the subject here. I hope that you will enjoy this subject as much as I do!

History of Quality Management | Rene Kling | 5:28 mins

A History of Quality Total Quality Management (TQM)

Quality Management has been around for a long time, in one way or another. However, the focus was initially on inspecting the product at the completion of production,to ensure only good products were sent out. The Japanese car industry following World War II first started to consider that quality was much more than just checking it after it was made – the focus needed to be on building in quality throughout the manufacturing process. Checking quality after the product was made was counter-productive, as it would involve reworking the item or even scrapping the item. From the 1980s on, the focus changed again to one of Total Quality Management.

Read the article on the history of Total Quality Management

Definitions of Total Quality Management (TQM)

Many of there sources we have provide two main definitions of TQM. After you’ve researched the two main definitions, complete the table with your findings:

Video 1

Now have a look at the following video, which will provide you with an overview of the three main quality management ‘gurus’ and their main points:

Deming, Juran & Crosby: Contributors to TQM | 8:03 mins

After you’ve watched the video, make some of your own notes on each of the three approaches to quality.

The video discussed Deming’s 14 points of quality management. You should now try and find those 14 points and write them in the table – paraphrase them if necessary.

An Introduction to IS09001

ISO9001 is an international standard for the implementation of quality management in organisations. It began operations in 1947 and now has members from some 163 countries, including Australia. You can access their website at www.iso.org.

To provide you with an overview of what ISO9001 means, there is an excellent article you should read that will provide you with an overview of what this means: ‘ISO9001-2015 – how-to-use-it’. The article provides a little background but also discusses seven main principles that we will be looking at in turn each week:

Focus on Inputs and Outputs

The following diagram outlines how ISO9001 focuses on the full range of activities, but focuses on inputs and outputs to a process:

(Source: https://www.pauwelsconsulting.com/blog/iso-9001-2015/ )

Quality management is concerned not just with what happens in the organisation (where activities are taking place), but when we deal with inputs (from customers and suppliers), as well as outputs and the receivers of those outputs (customers).

The Plan, Do, Check, Act (PDCA) Cycle

Quality management processes, and those outlined in ISO9001, follow the Plan, Do, Check, Act (PDCA) cycle. This is illustrated below:

We will revisit this in coming weeks, but according to ISO9001:2015 (page ix), this is what is meant by the cycle:

(Source: http://iso9001-2008awareness.blogspot.com.au/2014/04/pdca-cycle.html )

We will revisit this in coming weeks, but according to ISO9001:2015 (page ix), this is what is meant by the cycle:

The diagram above indicates that organisations should continuously improve what they do. We will explore this concept in more detail at a later stage.
Video 2

The following video will provide you with an introduction to ISO9001:

What is ISO 9001 | 5:42 mins

After you’ve watched the video, make some of your own notes on the key principles covered in the video.

Readings
  1. Encyclopedia Total Quality Management
  2. ISO9001-2015 – how-to-use-it

Credits:

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