CBC CONSULTING is a multi channel and multilingual Call center Created in 2015 to meet the expectations of companies who are wanting to outsource all or part of their customer relationship management. Our CBCONSULTING team with almost 50 positions is of highly competent customer care professionals. The best thing about the team is that every member is dedicated to do better than your expectations.
• Equipped with the latest equipment and communication devices:
We have installed the latest tools in the park of activities Cyber Park where the center is located and our agents are equipped with the cutting-edge communication devices with very high internet speed (20mega FO). Your customers’ call will get received quickly; our agents will provide quick solutions for all their queries.
Inbound Call Center Outsourcing Services:
We provide the best call center outsourcing solutions to our international clients. We specialize in high-grade customer care, inbound sales, order-processing, customer relationship management, technical support, chat support and email response.
• Technical support Services:
-The growth and success of a business depends completely upon how you serve your customers. At CBCONSULTING, We serve your clients 24X7 for all of their queries, complaints, and problems with a great technical support system and we work to make you an ideal service provider.
• Order processing services:
-A missed call means missed order! With us, answer each and every call. Whether you are advertising a single product, running a large e-commerce site or holding a catalog full of products, our agents can handle your orders in a professional and efficient manner using our system, or your existing website!
• Hotline services:
As hotline service providers, our staff obtains the right information and accurately and thoroughly documents that information based on the protocols you provide. They will promptly escalate calls to the right people inside your organization. We can also manage and forward anonymous mail-in and email remarks and reports.
• Live chat support/ helpline:
Live Chat is designed to serve as the premier live support software for websites. With an aim to bring the magical human solution to your business, we offer you a professional customer chat support services powered by a team of well trained chat support agents. Our agents interact to customers 24/7 and navigate them through their problems to the remedy courteously.
• E-Mail support services:
We offer you Email support services for technical as well as non-technical products and services. When you outsource the email support tasks to us, we will provide Prompt and Personalized email responses to every customer on a 24/7 basis and within 2 hours. The speed of response is just the beginning. The professionalism and accuracy of response is what you would get from us.
• Data entry services:
CBCONSULTING delivers comprehensive services from offline data entry to online typing services. We base our offerings on an understanding of clients’ business requirements and providing dependable outsourcing data entry services. Our qualified multilingual operators enter the data online or offline, allowing quick reference and an easily accessible form.