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NATO FORCES FUEL CARD THE FUTURE OF TAX-FREE FUEL IN ITALY

Starting Fall 2018, DoD and NATO personnel will be able make visit their local NEX, AAFES, or MWA outlet to start the registration process. You will be also be able to access and fill out the necessary forms ahead of time to help make the process easier and will eliminate long wait times at card pickup locations.

The NATO Forces Fuel Card allows you to pay for fuel at the tax-free price prevailing at the time of purchase.

It is NOT a pre-paid credit card. Your fuel transactions will be billed to the payment method provided during registration and you will receive a bi-weekly invoice and a monthly statement.

Eligible personnel at each base are able to visit their local NEX, AAFES, or MWA outlet. Registration forms are available for download so that paperwork can be completed prior to the appointment.

The ration amount and fuel type depend on the primary registered vehicle's engine size, engine base, horsepower and fuel requirement.

Registration

DoD and NATO personnel will be able visit their local NEX, AAFES, or MWA outlet to start the registration process. Click the button below to access, download and fill out the NATO Gas Card registration forms.

The fuel card will provide more convenience to all DoD/NATO personnel in Italy and adds increased security to help eliminate fraud.

Using Your NATO Forces Fuel Card

The NATO Forces Fuel Card is accepted as a payment method at ENI/AGIP stations. The card can be used directly at the fuel station by swiping or inserting the card in the point-of-sale (POS) terminal and entering your secure PIN code. Your fuel transactions will be billed to the payment method provided during registration and you will receive a bi-weekly invoice and a monthly statement. Please note that the tax-free fuel price will only be charged to your biweekly invoice if you have purchased your assigned fuel type within the limits of your monthly ration. You must use the NATO Forces Fuel Card to receive tax-free fuel. You will not be refunded if a fuel transaction is paid for via another payment method.

View the instructional videos below for step-by-step tutorials for using your NATO Forces Fuel Card.

Full Service - "Servito"

Self Service - "Iperself"

Where You Can Use Your NATO Forces Fuel Card

The fuel card can be used at all ENI/AGIP stations in Italy and also works at self-service stations 24/7.

Your NATO Forces Fuel Card offers you more convenience and access to over 4000 stations across Italy.

Use https://stationfinder.eni.com or click the button below to find stations near you!

Frequently Asked Questions

Click the button below for a downloadable list of frequently asked questions

Resources

Contact Support

As soon as you realize that your card is missing, visit your local NEX, AAFES, or MWA outlet to cancel your card. Your old card will be deactivated and you will be issued a new card. Ensure you review your transaction e-mails to determine if any fraudulent transactions have been made. In case of theft, make sure to file a police report with your local base authorities.

If an ENI or AGIP station refuses to accept your NATO Forces Fuel Card, if you encounter a station with a non-functional point-of-sale (POS) or you are being pressured by a service attendant to use the Servito lane, please forward a detailed account of your interaction, including the address of the gas station, to the Foreign Tax Relief Program (FTRP) staff at CNREURAFSWA-FTRP@eu.navy.mil or click the button below

For damaged cards please visit your local NEX, AAFES, or MWA outlet and you will be issued a replacement card. Please remember to also destroy the damaged card.

NEX CUSTOMER SERVICE

AAFES CUSTOMER SERVICE

MWA CUSTOMER SERVICE

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