As soon as you realize that your card is missing, visit your local NEX, AAFES, or MWA outlet to cancel your card. Your old card will be deactivated and you will be issued a new card. Ensure you review your transaction e-mails to determine if any fraudulent transactions have been made. In case of theft, make sure to file a police report with your local base authorities.
If an ENI or AGIP station refuses to accept your NATO Forces Fuel Card, if you encounter a station with a non-functional point-of-sale (POS) or you are being pressured by a service attendant to use the Servito lane, please forward a detailed account of your interaction, including the address of the gas station, to the Foreign Tax Relief Program (FTRP) staff at CNREURAFSWA-FTRP@eu.navy.mil or click the button below
For damaged cards please visit your local NEX, AAFES, or MWA outlet and you will be issued a replacement card. Please remember to also destroy the damaged card.