Using our decades of industry experience, we introduced solutions to solve the growing pains that come with a rapidly expanding travel program. We worked with them to improve their vendor programs, coordinate the needs of their global expansion and perfect their travel policy.
We worked with them to improve their vendor programs, coordinate the needs of their global expansion and perfect their travel policy.
For example, they needed a process to update their list of “road warriors” who were allowed by travel policy to upgrade to higher classes of service based on their travel history. Travel and Transport created a simple weekly report that easily allowed them to determine who had reached the travel threshold to join the client’s road warrior program. This solved a manual and time-consuming process for the client.
“You’re a good fit for us for a reason.”
By our fourth year with the client, they hired a new travel manager, eager to switch GDSs. While Travel and Transport could support the new GDS and was open to the change, the travel manager took the client to a “mega” TMC that summer. By the end of the year, the client began the process to reimplement with Travel and Transport. Executives preferred the high touch service provided—intimate service by travel counselors familiar to their travelers, who knew their names and their preferences. The executives told Travel and Transport, “You’re a good fit for us for a reason.” That reason: our service is unparalleled.