In the modules that we have been covering so far, we’ve looked in detail at the skills of speaking and listening. This week, we are going to move onto another essential skill of your ‘communication toolbox’ and that is the skill of effective writing. We will look at:
- The importance of effective organisational communication
- The choice of ‘channel’ to communicate
- The importance of editing and proofreading
- Effective Email – theory, tone and structure
To start this week, I’d like you to think about what the ‘internal communication’ looks like where you work. Managing communication is an extremely important function of any organisation. There are significant organisational benefits to performing this essential function well and a lot of confusion and negativity when it is not.
For this course, we will be focusing on the function and effectiveness of internal communication – which is communication occurring within the organisation.
Think about where you work at the moment, or if you are not working currently, reflect on managing communication within an organisation you are familiar with (e.g. school/volunteering.?)
- Name five (5) internal communication functions of the organisation you have chosen and WHY they need to occur? (e.g: staff memo’s, answering phones, reception dealing with customers…)
- What are the benefits of these being managed effectively? Name three (3) - you can consider both business and employee benefits.
- What would happen if these were managed poorly? What are some of the possible outcomes? Name four (4) - two for the business and two for employees of the business.
To conclude this section, I’d like you to conduct a short reflection.
Let’s consider the role of your manager where you work (internal organisation communication):
- How often does your manager communicate with you?
- What channel do they use to do this?
- In your opinion, is the channel effective? Please provide examples of situation and context to support your response.
- How would you improve the communication where you work? In your answer, please discuss choice of channel, tone and structure.
Editing and Proofreading
I’d like you to start with this clip from Editing and Proofreading Made Simple. Please watch the whole program and take notes as you watch:
Now that we’ve got you beginning to reflect on the quality of your written work, please take this short quiz. You can assess your spelling skills on some frequently misspelled words….Don’t worry if you have always found spelling a little tricky (!) – this is only intended for some self-assessment and to give you a handy reference list of those more difficult words.
Once you have completed the quiz, print and review the two documents that you will find in the link
Now – let’s stop and reflect for a moment:
How often do you rush through a written communication and not check for errors?
What do you think the outcome of poorly edited written work might be in the following situations?
- A job application
- A company flyer communicating a price rise to customers
- An internal staff memo about a change in staff benefits
- An essay for university study
Outline your ideas and be prepared to discuss on this week’s discussion board. Please access the discussion board Here (and note responses):