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Student Technology Guide Book Information Technology: TechHelp

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Connecting at Kent State | Technology on Campus | Regional Campus Technology Resources

24/7 UNIVERSITY-WIDE SUPPORT

Support.kent.edu – Online Support Portal

Visit support.kent.edu for tech support online via:

  • Self-service articles
  • Password, login, and FlashLine assistance
  • Submit support requests
  • Live chat with support staff

Helpdesk tech support is available 24/7 to all Kent State students, on all campuses.

330-672-HELP – 24/7 Tech Help Line

Contact TechHelp by phone 24 hours a day, 7 days a week at 330-672-HELP (4357).

Security Tip: Kent State will NEVER ask you to validate your email account or ask for your password via email.

KENT CAMPUS SUPPORT

TechHelp: Service and Repair Center

The TechHelp Service and Repair Center, located in the Tri-Towers Rotunda, provides in-person support for personal computers, laptops, and mobile devices including:

  • Hardware repair, installation, and part ordering
  • Virus and spyware removal
  • Software and operating system troubleshooting
  • Network, wireless, and login support
  • iPad service
  • Data recovery
  • Apple and Dell-authorized warranty service
  • Authorized Safeware repair service

Most repairs are performed on-site within a short time frame. Walk-ins are welcome—no appointment necessary!

Visit TechHelp.kent.edu or call 330-672-HELP (4357), option 3.

TechHelp: Tech2You

Tech2You is a mobile service that provides technology support for all residence halls. Technicians can troubleshoot for cable TV and wireless issues, and provide other basic technical support.

Find more information at TechHelp.kent.edu or call 330-672-HELP (4357), option 3.

TechHelp: Library Technology Helpdesk

The Library Technology Helpdesk provides walk-up assistance for students with basic technology issues.

The desk is located on the first floor (in the alcove to the right of Starbucks).

Find more information at TechHelp.kent.edu.

REGIONAL CAMPUS SUPPORT

If you are on a Regional Campus and you need local walk-up technical support, please contact your helpdesk listed below.

FREE TRAINING

Kent State provides students with access to FREE training and tutorials, both in-person and online. For more information, visit www.kent.edu/is/technology-training.

Technology Workshops

Information Technology offers technology workshops on over 45 different titles, ranging from beginner to advanced.

Workshops are held in Library room 152. View the schedule and register at training.kent.edu.

LinkedIn Learning Online Video Courses

All students have access to training videos from LinkedIn Learning.

Login with your FlashLine username and password at lil.kent.edu.

Security Training – SecureIT.kent.edu

Online security training is available at secureIT.kent.edu.

Learn how to: avoid email scams, manage passwords, secure your identity, and more.

Blackboard Learn Guides

Online guides are available to assist with all aspects of Blackboard Learn.

Visit www.kent.edu/blackboard and choose Tools for Students.

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