Our mission is to both support and contribute to the Brookes University 2020 plan through the use of enabling Information Technology services.
- customer focused (Connectedness and Generosity of spirit
- adding value through simple and innovation solutions (Enterprising creativity)
- secure, reliable, flexible, sustainable and accessible (Confidence)
- excellence in what we do
- engaging in the community in the design and delivery of services through open and honest conversations
- empowering our staff
IT Services will contribute to university infrastructure and services development by successfully addressing a set of objectives across the following areas: IT platform excellence, enhancing educational technology services, facilitating transformation and information delivery and enhancing IT service excellence
Delivering IT platform excellence
The delivery of all information technology services are dependent on secure and reliable infrastructure and platforms. We need to deliver and enhance these foundations and assess emerging new technologies that may be fit for purpose in delivering in this area e.g. Cloud, Mobile etc.
The University faces ever increasing levels of cyber threats, which pose major risks to the reputation and operations of the University. We will design and implement an IT Security Management Plan to assist in addressing these threats.
The University’s web presence is becoming the gateway to the physical campus and the experience that students and parents have in that space contributes to their view of the University as a whole. There is a real power to be tapped into leveraging a range of digital media channels to communicate a message or reinforce Brookes brand. We will provide a framework together with the necessary skillsets to enable the Brookes community to effectively use digital media across various channels to engage with their target audiences – anytime, anywhere and on any device.
The following objectives will support the delivery of platform excellence:
• providing world-class platforms to support the information technology services we deliver
• providing platforms and services to support a vibrant and dynamic web and mobile presence that enables easy management of content and are secure, reliable, flexible, sustainable and accessible
• design and implement an IT Security Management Plan.
Enhancing educational technology services
Educational technologies can help to enhance teaching and learning across Brookes, as well as being used to leverage Brookes core strengths. Harnessing technology to collaborate and create digital content can provide a bridge between teaching and research, thus enabling the dissemination of research both in the classroom and across the community.
The impact of technology and globalisation on higher education is significant, whether we are talking about technology-aided interaction in the classroom, video capture for later consumption or online assessment or simulations to augment hands on activities. Staff and students alike are using more and more IT every day. Technology is providing the infrastructure to allow new ways of reaching students – in some cases, far beyond the campus classroom, such as in “massive open online classes” (MOOCs). All of these applications of technology in education must be explored at Brookes so that our staff will have the knowledge and capability to take full advantage of the technologies that are most suited to Brookes environment.
The following objectives serve to support the provision of an educational experience that defines international best practice. These objectives will provide easier access to learning technologies, establish a core baseline of educational technologies in teaching and learning spaces, support innovation and most importantly empower staff and students:
• establishing a Learning Hub platform that incorporates a virtual learning technology environment with forward-looking learning systems and tools to support educational excellence across the Brookes community
• supporting staff in the use of learning technologies through training, consultancy and guidance
• providing new teaching, learning and advising tools that support the delivery of a personalised learning experience to students who are highly mobile learners
• designing and implementing a set of technology solutions that will support formative and summative assessment methods in Brookes
• design and implement a baseline set of technologies across all teaching spaces and implement a 5 year refresh cycle.
Facilitating transformation and information delivery
IT Services can play a pivotal role in facilitating transformation in the way the University is run - from the implementation of integrated enterprise applications to the development of online services and portals and the delivery of operational and management information. Our work in this area over the period of the IT strategy will focus on deepening and strengthening the services we offer.
Over the coming four year period we will look to meet the following major objectives:
• implementation and support of integrated systems (e.g. new Student Record System) that support the full lifecycle of student recruitment from enquiry through to offer and acceptance across the Brookes community
• in collaboration with other Directorates, ensuring that the portfolio of enterprise applications meet the needs of our users in the University and offers the highest standards of usability
• delivering analytics to support the implementation of the Brookes Strategy 2015 – 2020 and enabling data driven decision-making
• deploying new and enhanced online processes to help drive change and increase efficiency and effectiveness across the Brookes Community, in collaboration with other Faculties and Directorates
• in collaboration with key stakeholders, enhancing the services and platforms we use to communicate with and deliver online services and information to staff, students, alumni and external audiences.
Enhancing IT service excellence
IT Service Excellence describes the processes and methods currently in use, or which will be developed and applied to the definition, description, development and management of Information Technology services across the Brookes Community. The effectiveness of the practices and methodologies used will affect all parts of the Brookes Community that rely on services that are secure, reliable, flexible, sustainable and accessible.
IT Services staff are key to the delivery of this strategic plan so we need to ensure that we have a strong talent management system, with appropriate mechanisms in place for recruitment, competency management, training and development, succession planning, retention, and reward. A key outcome from this strategic theme is to enhance the learning culture that is currently taking root in IT Services.
Best practice in Governance, Customer engagement and Customer focused activities will guide us along the way so we are ready and able to contribute to and support the objectives/initiatives of the Brookes Strategy 2016 – 2020 and IT Strategy 2020.
The following objectives will support the delivery of service excellence:
• designing and implementing internal and Brookes IT wide governance structures
• develop a set of KPI’s (e.g. student and staff satisfaction levels, IT performance levels, value for money etc)
• promoting and developing excellence through a customer engagement plan that will enable IT Services to further empower and inspire our customers
• enhancing our existing IT support model in line with recognised best practice to ensure all customers (staff and students) receive a consistent service in every contact with IT Services
• empowering our staff through a talent management initiative
• managing change. Providing leadership to those affected by technology and organisational change (internal and external)
• designing and implementing a service quality management function into IT processes for service development and management
• enhancing our internal and external communications, which clearly outline the information technology services we deliver and support
• managing the lifecycle of IT services and projects
• in partnership with key stakeholders, consult with the Brookes community to design and implement a portfolio of training to enable the advancement of digital skills across the university
• design and implement, in consultation with Faculties and Directorates, an appropriate life cycle for all end user devices.