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Policy Compliance A Travel and Transport Case Study

The Opportunity

A client wanted to reduce rogue hotel bookings.

The client’s travel manager worked with Travel and Transport to create an automated process that identifies each time a booking has an overnight stay with no hotel attached. Upon identification, the traveler receives an automated prompt telling him to contact Travel and Transport to secure a hotel. The notification also advises the traveler if he has booked a hotel on his own due to a group/convention/meeting, he should access the embedded web form to complete a few lines of basic information regarding the stay. Once submitted, the web form is sent electronically to travel counselors, who put the information back into the PNR as a passive segment.

The Results

Through the success of this program, the client’s hotel attachment increased by 8%, improving the client's duty of care program and providing further data for hotel sourcing efforts.

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