What is workplace communication?
This term we are going to be looking at work, its history, its evolution and its language. we will look at different types of workplace communication and the issues that can arise if it isn't handled professionally. this term you will be expected to demonstrate your skills in both a written assessment piece and a spoken one.
In order for effective verbal communication to take place, it is important that words, tone and body language support one another.
If our audience hear the words but see that our body language does not support what we are saying, they are less likely to believe what we say. Think about the resentful apology or compliment that sounds hollow because the expression in the eyes of the speaker reveals their true thoughts.
Look at the following images and with a partner comment on the body language you can see. What does each picture say about their mood, level of interest and attention, position of authority and working relationship?
Becoming more assertive in workplace communication.
- Know who you are and understand your rights. You will be better placed to communicate confidently and with control.
- Value other's rights and be respectful. Be open to rational arguments and logic.
- Ask for help from those you trust.
- Identify body language characteristics that may be inhibiting your capacity to communicate effectively, i.e. fidgeting, giggling,averting your eyes or nodding excessively or completing other's sentences for them.
- Consider your tone and modulation and aim for sincerity not sarcasm.
- Learn how to maintain control of the conversation by using a firm but polite phrase like "Hold on, I haven't finished".
- avoid apologising for what you are about to say and learn to listen actively rather than mentally rehearse what you want to say next.
- Use I not you statements and don't be afraid to say no when necessary.